New Fabric Suite

Basecoat · 6 Jul 2015

Hi All

Are third party furniture warranties by stainguard/Guardsman worth the money. I have bought a new 3 piece suite the other day. Salesman brought warranty up time and time again. So far I have declined. He put on this on invoice "customer declined stainguard warranty". Today I received a letter from store manager saying I am a good customer of theirs but I have overlooked the guardsman warranty. Are the warranties any good. Any diynot members came accross this.

Thanks in advance

Newboy · 6 Jul 2015

How about a bit of research via google?

https://www.google.co.uk/webhp?sour...&espv=2&ie=UTF-8#q=guardsman warranty reviews

longdogs · 6 Jul 2015

Personally, I never take out an extended warranty on anything I buy. Too many 'conditions'. If it goes wrong, get someone in, is my policy.

EFLImpudence · 6 Jul 2015

Aren't warranties around 20% of the cost of an item.

Therefore, not buying any warranties means you can afford to replace one item in five if the need arises.

longdogs · 6 Jul 2015

I always think that trying to sell an extended warranty at the time of purchase is like saying 'well the product won't last more than a year so you had better insure it.' Obviously a bit different where staining is concerned as it is due to an accident.

Belboz · 6 Jul 2015

squeaky said:
Obviously a bit different where staining is concerned as it is due to an accident.

And you would know judging by your post about the warm air vent hiding place...

EFLImpudence · 6 Jul 2015

squeaky said:
I always think that trying to sell an extended warranty at the time of purchase is like saying 'well the product won't last more than a year so you had better insure it.

The assistants get commission on the warranties.

JBR · 6 Jul 2015

newboy said:
How about a bit of research via google?

https://www.google.co.uk/webhp?sourceid=chrome-instant&rlz=1C1CHWA_enGB646GB646&ion=1&espv=2&ie=UTF-8#q=guardsman warranty reviews

Looking at the first two review sites that came up says it all: the first, Guardsman's own, had good reviews; the second, Trustpilot, had a large majority of poor reviews. Quelle surprise!

We bought two sofas and took our Guardsman cover. A short time afterwards, the cat was sick on one of the sofas so we called Guardsman. Their response was to offer to send us some cleaning fluid, which I rejected adding that we hadn't paid over £200 for a bottle of cleaning fluid.

After some discussion and insistence on my part, they decided that they would send a representative. He duly arrived and successfully cleaned the area, then left us his card. It turns out he was self employed, but we kept his card for future reference.

I think Guardsman's initial response stinks and there's no way we would use their 'services' again. Employing a professional cleaner would probably have worked out much cheaper anyway. We live and learn.

WalksWithTurkeys · 6 Jul 2015

EFLImpudence said:
The assistants get commission on the warranties.

Yes they do. Most of the warranty cost goes as profit. That is why Currys et al love them. In fact I think warranties make up a significant proportion of their profits. Special car polish is the same. It costs peanuts to the garage. But they'll push it hard on a new car sale. I'm sure it's just a bit of bee snot in a tin.

Belboz · 6 Jul 2015

WalksWithTurkeys said:
I'm sure it's just a bit of bee snot in a tin.

Surely if we are talking about motor cars it must be Bee Pee...

Basecoat · 7 Jul 2015

Basecoat said:
Hi All

Are third party furniture warranties by stainguard/Guardsman worth the money. I have bought a new 3 piece suite the other day. Salesman brought warranty up time and time again. So far I have declined. He put on this on invoice "customer declined stainguard warranty". Today I received a letter from store manager saying I am a good customer of theirs but I have overlooked the guardsman warranty. Are the warranties any good. Any diynot members came accross this.

Thanks in advance

Thank you all for your rapid response. I searched web this afternoon. Stainguard and Guardsman warranties are sold through retailers only. I spoke to a independant upholstry repairer/ cleaner. He said he will spray my suite using high pressure sprayer for £60.00 and the coating will last 3-4 cleanings. This could easily last a long time. I have also priced a motor for recliner that will cost £195 for complete package (motor and transformer). The frame and springs are covered for 10 years. I think its a joke. If I were to claim frame or spring defects in 8-9 years they will probably bring wear and tear crap up. As some of you have suggested it makes sense to go private if a problem occurs. I had a good look under neath the power reliner chair before I bought it. There is not much inside. I think I will give stainguard a miss and opt for local upholsterer.

New Fabric Suite

Newboy

longdogs

longdogs

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