Patio slabs - chipped and patchy and not even laid yet.

piper64 · 29 Jun 2015

I ordered a patio set online and when it arrived I noticed that most were chipped or marked from not being padded when in transit. Also, some have a large damp looking patch on them, which is worse when wetted.
The supplier is useless, but I wondered if any of you chaps on here could say whether I'm making a fuss for nothing? Have a look at the pix and let me know?

piper64 · 1 Jul 2015

The supplier eventually got back to me with apologies and insisted on sending another set down, but when it arrived it was the same. I refused it, at which point the driver became abusive and insulting. Refund promised, yet to materialise, but what a nice bloke and nice company to deal with....NOT.

freddiemercurystwin · 1 Jul 2015

Well done and stick to your guns and let us know the output, even though none of us bothered to reply initially, though it ought to have been posted in the Gardening section tbh.

piper64 · 1 Jul 2015

Since the revamp of the forum, I'm lost and didn't know there was a Gardening section. I just posted where others with similar had posted.

No refund yet, but bought the same patio set at a place locally today, didn't know it existed. The manager couldn't have been more helpful and showed me how they pack the slabs with protective plastic strips. He said he would personally pick the slabs, to make sure they were good as I said I'd had a bad experience already. Without any further information, he guessed the name, saying that he often gets disgruntled customers coming to him after dealing with company X.
Looks like I'll be invoking section 75 if the refund isn't sorted pronto.

piper64 · 6 Jul 2015

Got my slabs delivered today and what a disappointment. Chipped, dirty, different colours, splashes of buff dye on the grey ones and quite a few have the concrete mix showing as if the veneer of colouring had been scrubbed away. Hand picked? With a blindfold on it seems.

piper64 · 7 Jul 2015

Just in case anyone is interested, the supplier sent down a few more slabs which in no way replaced the quantity of bad slabs, but I have to get on with the job. I just have to accept that substandard sh1t is the norm when it comes to wet cast slabs.

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Patio slabs - chipped and patchy and not even laid yet.

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