I received my free sample today, had to pay a surcharge at the post office for it as the 2nd class stamp didn't cover the postage
I also had to pay the surcharge on the postage, I complained to [email protected] and he credited £10 to my PayPal account as compensation for the 3 mile round trip to the post office and the £1.19 postage charge.
That's good service (although "smart" service would be to ensure that the postage charges were covered )
I've asked for my free sample and will report back in due time!