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Thanks for the explanations so far. I can see the arrow head engaging in the receiver and I suspected that due to the attachment position of the hinge on the sash that perhaps the arrow head wasn't moving far enough in to the receiver in order to be pushed close enough to the window frame...

Thanks, I will continue the thread at that link: //www.diynot.com/forums/viewtopic.php?t=154195

We have a lot of draughts coming through our pvc window frames. The gaps are usually on the hinge side of the bottom of the window and on our bedroom window the gap is £1.50 (about 5mm) wide. I am finding information on adjustment very difficult to come by but did see someone mention...