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Basically what they told me was the Fixed price was based on the engineers assessment of how long the job would take... Up to 30 mins = £69 30mins to 2 hrs = £189 Over 2 hrs = £349 I was informed that the engineer would arrive, diagnose the fault, and advise at this point which fixed...

They bloody better fix it - and I'm not paying a penny more than they agreed it would cost - regardless of how long the guy looks at it scratching him head or how many more parts they need.

British Gas will come back - but not til Monday afternoon so another weekend of no heating or hot water :(

Now had British Gas out for a fixed price repair. Diagnosed a faulty Gas valve. Went away, got it, and fitted it. CH working fine - but no hot water! He says there was a loose wire which he refitted and then the boiler returned back to its original fault state. Upon speaking to the...

Thanks for your input - i'll ask my bro-in-law to do this. At work until 5pm my time, so prob wont post til after this. The most annoying thing is he had it working, all be it for but 6 hrs. Shouldnt have got my hopes up eh?

ok - fair do's i picked u up wrong. What would be the cause of this?

No the person checking the voltage was my dad - my bro-in-law is reg fitter - but didnt have access to meter earlier tonight when he was here. My dad popped over and has left meter with me, so hopefully bro-in-law can follow this instruction, but cannot come back until after work tomorrow...

Joking with what? the wire that was damaged was not the one coming from the probe, but the connection wire to the pcb - if that makes sense. I have limited electrical knowledge myself, but am assured by my reg gas fitter that this is safe.

Please help, i'm now into my 4th week of no CH or DHW and about to tear my hair out! My brother-in-law is Gas Safe registered fitter and has been trying to solve my problem with Ideal Mini C24 boiler, which he himself fitted in late 2006. Initial replaced pump, and following diagnosis by...

cold without any CH or DHW!