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Any low voltage component could cause this issue so its not as simple as changing the board. it COULD be the board but it could also be a list of other things. I would suggest getting in an engineer to carry out some tests. Glow Worm offer call outs that may be worth looking at which cover...

I never chased it up mate actually... and to be honest I don't really have much interest in going in there, its scary enough to see what some people say in the normal section... I know what my qualifications are I don't need to justify them to you or anyone else on here.

Its not a case of defending anyone... its just putting a different opinion forward... who said I work for a manufacturer? most boilers sold in the U.K, just to enlighten you slightly... that would also cover a lot of boilers sold all over the world. The technical support teams from (some)...

haha yeah I can believe it mate! its quite amazing sometimes what people choose not to read, and more amazing how they don't understand what it should/shouldn't do when you power it up. for example (like you said) firing without demand... but they are engineers after all... I dont take...

im not sure about other manufacturers to be honest but the one I know you cant buy directly from them anyway and you have to use the merchant... an example I can give is a PCB for an appliance... one merchant had it up at approx. £150+ VAT and another had it at over £400 inc vat. its all down to...

Then slate your merchant for the mark up price all over a forum! I can speak from experience and say that some of them double the price... and the other double THAT price! that's not the manufacturer... its all back down to business... like I said before... everyone has to make a living...

im not struggling with your concept at all... I get exactly what you are saying and partly I agree... however you seem to be very narrow minded in your approach and you are missing out on the larger picture. Manufacturers can offer a great after sales service, due to being experts, having...

If you refer to the instructions there is a very useful fault finding guide which should cover this issue. Piers

When was the last time some of you on here did something to benefit the customer and not your wallet or reputation? If a manufacturer can repair a fault for half the cost due to fixed call out prices they offer then why wouldn't you try and help the customer out. They are more likely to...

technical teams often get over 1000 calls a DAY if not double during busy periods, warranty services have hundreds of engineers doing 6/7 calls a DAY, training staff are full time and have 10+ installers a week for courses, I think its safe to say that some people are using the services...

recommending the manufacturer isn't always a bad thing... they offer great call outs that save the customer money. How is that bad customer service?

p.

what about all the good the manufacturers do for you? free technical teams, extended warranties, training days, P*** ups and curries....

p.

depending on the space you have, the Glow worm Flexicom is a small boiler which is suitable for fitting in cupboards etc. Piers

Thanks mate, I will look into it

we wont have met unless you've been up to our HQ ;) but im doing good thanks... how about you? Do you know how they've arranged it? I did email admin but got no reply...

quite possibly... :) you never know ;)

these are questions I don't need to answer... I am a qualified Gas engineer. I work under a company umbrella so for me to register myself would be a waste of money. I would see no benefit from it. I emailed the moderators/admin to see if I could gain access without being registered as I have...

I thank those who help ;) I don't comment on everything with personal insults towards others... how does that make me gullible? ive probably helped you a few times and you might not even realise ;) but I wont criticise you for it don't worry... I'd be a great help in the CC section :)