2.5 months old UPVC all-weather window frame cracks

[Tony Thomas]

The window frame in my 2.5 months old house cracked on the weld but the glass itself is in good condition. It's by all-weather window. It's a fairly large window so I am just so worry and upset about it.

I have requested the company to come look at it but they might blame something else.

My house doesn't have visible wall/foundation cracks or show any house shifting so I doubt it is caused by that. We have cold weather here in Canada (-20C) but a window should stand for that.

I wonder if anyone can give some advice how to deal with all-weather window if they refuse to fix it? and what kind of repair needs to be done?

Thank you

 

[crank39]

Check the frame for squareness, from inside looking at the windows judging the cracks it would appear the window is leaning over to the right thus putting strain on the opposing corners, on cold days pvc becomes very brittle even in the UK and that can happen during fitting, if it's under strain by being out of square that would do it also. You say it's a 2.5 month old house, do you not get any sort of guarantee from the house builder?

 

[KenGMac]

Tony Thomas, good evening.

With all due respect, do you realise you are posting on a site that is based and answered in the United Kingdom, not North America?

Standards and processes are shall I call it different in each Country?

Just a thought?

Ken.

 

[^woody^]

Yes, definately a stress crack from the cold. There must be some sort of warranty surely?