Alarm fault code help

[p4ult]

Hi guys,

The alarm in my new house has stopped working, the panel is displaying the following message call alarm co. quote code 11778

The previous tenant has left the manual for the panel. Its a Galaxy 16 I think. The manual is ADT branded so I decided to give them a call to see about getting someone out to sort it as I have read on here that ADT often have their own software and codes. The lady was quite rude and uninterested as she couldn't find any record of them installing my system in the past and told me they couldn't help as they hadn't installed it!! None of the parts (panel, censors, bell box, control unit etc) are ADT branded so im guessing its not an ADT system?

So what next? Can you guys help? or shall find an independent company and see what they say?

Thanks
Paul

 

[breezer]

to have a remote reset come up indicates it signals (or at least did)
without an engineers manual and an understanding of the galaxy there is nothing you can do with it

as you are going to call other alarm companies, ask first are they familiar with the galaxy

 

[p4ult]

Ok, thanks Breezer

 

[plugwash]

If you want to have a stab at it yourself try and track down an engineers manual online.

 

[breezer]

the galaxy is a "funny" panel, without the enginneer code it will need to have the eng code defaulted, then remote reset turned off.

the galaxy manual is not the easiest thing to understand.

but its worth a try

 

[p4ult]

Ok, may have a look around then, thanks guys

 

[p4ult]

Found the manual online, looks way too complicated for me!!

So I have got someone coming round tomorrow afternoon to have a butchers

Thanks guys

Paul

 

[breezer]

Found the manual online, looks way too complicated for me!!

I said it was.

but it is also quite decptive the galaxy pane is very easy to use, if you know what you are looking for.

I have to assume you did ask is he familar with a galaxy?

 

[p4ult]

Found the manual online, looks way too complicated for me!!

I said it was.

but it is also quite decptive the galaxy pane is very easy to use, if you know what you are looking for.

I have to assume you did ask is he familar with a galaxy?

Yep

 

[p4ult]

All sorted.

Faults cleared, back door contact changed and nite mode set up.