Bosch Classixx - drum dropped

[peter964rs]

I bought a reconditioned Bosch Classixx washing machine for tenants in my HMO. It leaked from the seal within a month so the guy replaced it under guarantee with another 'reconditioned' Bosch Classixx. This has now dropped the drum down so that the front seal is all screwed up.

Guy has turned up and diagnosed that the crossmember from which the drum is suspended on springs has broken. He says that the tenants have overloaded the machine with something extremely heavy in order for the crossmember to break. My contention is that he's just trying to avoid replacing the machine a second time; he acknowledges that he's never seen a crossmember break before, and I'm guessing you'd have to load the machine with bricks and lead to break it before something else goes, or the machine just gives up. Cramming it full of clothes doesn't see a likely cause even if the tenants have been stupid like that. I'd be more inclined to suspect metal fatigue or a manufacturing fault.

Can anyone offer any insight into this - is it in fact a known issue or something that is indeed likely to be caused by overloading and I should accept that? Or are there grounds for me to argue it should be covered under his guarantee?

Thanks in advance for your help

 

[footprints]

As you say they would have to be washing bricks or bars of gold (money laundering perhaps) to break a bar as the drum is on springs so any load would have been sprung, my guess is the bar may have been corroded or faulty but I don't think you will get far with the supplier.
I always bought new washers for my rentals when I had them, usually have a two year or more warranty and no need to pay for a PAT test the first year.
I have had a couple of Bosch Classixx at home both failed on the drum bearings after about 4 years, quality seems to be a bit suspect and changing the bearings is far too expensive as you need to strip the whole machine to bits! I kid you not I watched a video on line the whole thing was spread out on the kitchen floor! Went to Beko this time, cheaper and so far just as good.