Broadband Telephone Line Issues

[Bensoir]

Hello,

Hopefully this is in the right section of the forum.

I have just moved into a new house and am having problems getting a broadband connection. The previous owners of the property have told me they had no issues at all.

I reconnected the BT landline through BT's online system and my phone and sky lines work fine.

However, when trying to get broadband installed firstly through Sky themselves they informed me that they no longer offer the service in my area which they tested through my phone line. This is slightly odd considering I can pick up a wireless Sky broadband signal from one of my neighbours.

I have gone through several other providers using their online testing service who tell me there is service in my area but cannot give me a mb/s speed.

I've now used the BT broadband availability checker online which says the following:

"Your exchange is ADSL enabled, and our initial test on your line indicates that your line should be able to have an ADSL broadband service that provides a fixed line speed up to 1Mbps. However due to the length of your line the 1Mbps service may require an engineer visit who will, where possible, supply the broadband service.


Our initial test on your line indicates that your line may not support a reliable ADSL Max broadband service, with current technology. However, an order for 250Kbps broadband speed will still be accepted, but an engineer may need to visit who will, where possible, supply the service.

Our initial test on your line indicates that your line may not support a reliable ADSL2+ broadband service, with current technology. However, an order for 250Kbps broadband speed will still be accepted, but an engineer may need to visit who will, where possible, supply the service.

If you decide to place an order, a further test will be performed to confirm if your line is suitable for the service you wish to purchase.

Thank you for your interest.


Please note that postcode and address check results are indicative only. Most accurate results can be obtained from a telephone number check."

The nearest Exchange point is in the exact same village as I live in.

I'm unsure whether the BT line has been activated correctly to enable broadband or if there is another issue.

Any help would be appreciated.

Thanks very much,

Ben

 

[plugwash]

What is the internal phone wiring setup of the house like? it may be that something unconventional with your phone wiring is confusing the line checker.

 

[Bensoir]

Thanks for getting back to me.

The only wiring is as follows. The main box is right by the front door but that is unuseable due to there being no plug socket next to it.

The phone/sky are setup as per the image attached.

Hope this helps.

Untitled

• Bensoir
• 29 Apr 2010
• 1

Untitled

• Bensoir
• 29 Apr 2010
• 1

 

[plugwash]

can you open up the socket in that trunking and check it is indeed an extension socket and not a second master.

 

[Bensoir]

Certainly.

Untitled

• Bensoir
• 29 Apr 2010
• 1

Untitled

• Bensoir
• 29 Apr 2010
• 1

 

[simonpolly]

How far are you from your local exchange ?

 

[Bensoir]

I dont know the exact distance but I'm in the same village.

 

[Paul_C]

I dont know the exact distance but I'm in the same village.

Enter your phone number on this page:

http://www.samknows.com/broadband/search.php

It should return the applicable exchange name. Click on the exchange name, and you should see a map which shows the location of your exchange within the village so you can get a rough idea of the distance involved.

Speed-wise, much depends upon this distance.

 

[Bensoir]

It looks to be approximately 500 yards.

 

[Lectrician]

No other phone sockets for other sky boxes, fax, phone, intruder alarm etc?

Everything in your pics is everything you have?

If so, something doesn't tally.

Perhaps the service that initially tests the line is not upto date and is testing your old address (did you bring your number with you?).

 

[simonpolly]

It looks to be approximately 500 yards.

If you live that close to YOUR exchange you should be looking at 6-7mbps,go on a adaptive adsl and if the speed is slow get someone out to improve it.

 

[Monkeh]

I get 8128 sync from 700 yards away, so speed really shouldn't be an issue with that line unless the poles haven't been touched in fifty years.

 

[JOHNBOY42]

With being that close to the exchange it would be over 6 meg....suspect you have false readings and it could be that socket you have unscrewed or wiring thats feeding it...suggest take from cover from nte which is the main socket and try to order again .....just for reference I am about 2k away from the exchange and get 4 meg so with being that close to the exchange should not be a issue

 

[Paul_C]

Agree with the others that at that distance you should be able to get much faster speeds. Even at 5 miles from my exchange I can get around 1.2 Mbps.

 

[Lectrician]

I am about 2k from the exchange by road, and the cables follow the same route.

I get very good speed for the distance.

UP: 288000
DOWN: 7616000