Dimplex Towel Rail not working

[rsbhj]

Hi

I have moved into a house and the small toilet room downstairs has a Dimplex Towel Rail BR range with a Dimplex Towel Rail energy regulator DX4123 outside.

The wiring goes in a blank plate, which is connect through a switch with a fuse and the the regulator above it.

This is not working at all, I've tried the fuse, checked no loose wires any other ideas?

 

[deadshort]

Hi, do you have storage heating?

Thanks,


DS

 

[rsbhj]

Hi

The rest of the house is gas central heating combi boiler

Concrete floors hence no mains heater

 

[deadshort]

Do you have power at the FCU ? I will be wired like this: Supply>FCU>Control> Heater.

Regards,

DS

 

[rsbhj]

Do you mean at the fuse switch? If so then yes, light is on and fuse been swapped

 

[deadshort]

Hi, yes if the light is on then it must be the control or the heating element that is faulty. If you have a method of testing for power you can check the Output of the controller.

Regards,

DS

 

[rsbhj]

Is there a way to bypass the energy regulator to rule that out?

 

[deadshort]

Hi, yes if you post a picture of the back of the control we can advise.

Regards,

DS

 

[deadshort]

Hi, it would appear to be two wires L supply + L out if you connect them together using connector block that will operate the element if is Ok .

Regards,

DS

 

[rsbhj]

I have a extn lead cut could I plug that into the wall and wire it straight to the heater at the face plate in bathroom

That would test it

 

[rsbhj]

Ok so I connect a lead up to it and plugged it into the socket, test screwdriver light comes on,

see photo, will this test just the heater

 

[Iggifer]

If that white cable goes to the radiator directly then yes but you MUST connect that earth cable to the connector strip.

If there is a fault with the element you could potentially make the whole radiator live.

 

[rsbhj]

OK the good news I can feel the top 2 rungs starting to heat to the problem must either be the fuse switch or the regulator.

 

[deadshort]

Hi, sorry i thought you were removing the controller ? that was why i said just connect the two lives together, that would confirm the supply is ok if the heater worked.

DS

 

[rsbhj]

ok I've done that now see photos so if it heats up its the regulator switch at fault