FERROLI OPTIMAX 25C, PROBLEMS, LESS THAN 18MTHS OLD

[macgee]

Hi everyone. My problems are as follows.
When you set the boiler to come on for heating, (ie clock, stat) nothing happens. Hot water works fine.
If you press the reset button for a few seconds, a C then comes up on the boiler display and the boiler fires up for heating and rads get warm, but only stays on for approx 8 - 12 mins then stops.
Also when the heating is running whilst C is displayed, you cant get any hot water until you either turn the heating off or wait for the boiler to stop itself after 10 mins.
Can anyone tell me what the C on the display means?
And more importantly, what problem is?
Divertor valve, or not, dont know.

Thanks

 

[Registered Gas Man]

Is it not a 31C?

Just had a flick through online instructions and doesn't mention a C, on display, with regards faults A or F is the start of fault codes.

This boiler does have a 5 year warranty, if you have had it serviced and installed correctly. Maybe giving Ferroli a call would be of benefit?!