HP photosmart 7510 e

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1 Jan 2011
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just purchased this printer , when i first tried to set it up it wanted paper & as i didnt have any i switched it off. Just switched it on & it displays paper jam. Theres nothing in it as its brand new ? no tape as i removed it . The cartridge mechanism when you switch on stays put on the right hand side & dosent move to centre . I followed the fault finding guide and tried to move it to the centre but it wont budge . Is this causing the problem or is it supposed to stay where it is . Any tips please as i dont have a clue about these things .
 
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If you switched it off during the instalation process then uninstall it & start again.
 
Did you follow the installation instructions correctly? Usually you install the software and plug the hardware in when prompted. As above, I would suggest you uninstall completely and start again.

Failing that, it's under guarantee so take it back.
 
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