I know virtually nothing about how central heating systems work so would be very grateful for some help as I am trying to help a friend out. She has two overflow pipes coming out the side of the house. The one that comes from the expansion tank is overflowing constanly with hot water. I got up in the loft and had a look. The expansion tank is full of hot very murky (dark brown) water. There is a pipe leading into the expansion tank which I think comes from the hot water cylinder in the bedroom below. Hot water is gushing out of this pipe at a rate of knots (Like a tap turned full on) and filling up the expansion tank causing it to overlow via the overflow pipe. Im not sure how the ballcock should look, but it is well below the water level. If you turn the hot water off at the switch above the boiler downstairs, the hot water straight away stops filling up from the pipe coming from the hot water cylinder. If you turn the hot water back on, it starts up again. Whats going on?