- Joined
- 16 Aug 2007
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We have a problem with our Alpha boiler in that the water runs lukewarm rather than hot. I contacted a local plumber via Checkatrade who got on to the Alpha support team who suggested divertor valve/motor/heat exchanger problems. Given that the heat exchanger was only replaced 18 months ago, his diagnosis was motor which he duly fitted.
This cost us £400 including VAT and by his own admission, the problem isn't solved. He still wanted his £400. I can see on one hand that he ordered the part, fitted the part and acted in good faith but ultimately, I wanted a problem diagnosed and fixed and this hasn't happened. But on the other, I might as well have gone on holiday for a weekend with the £400 and returned to the same lukewarm water.
What is the right and fair thing to do here as I genuinely see things from both perspectives?
This cost us £400 including VAT and by his own admission, the problem isn't solved. He still wanted his £400. I can see on one hand that he ordered the part, fitted the part and acted in good faith but ultimately, I wanted a problem diagnosed and fixed and this hasn't happened. But on the other, I might as well have gone on holiday for a weekend with the £400 and returned to the same lukewarm water.
What is the right and fair thing to do here as I genuinely see things from both perspectives?