Worx 373.2 combi drill clatter ( noisy pawl?)

[piper64]

Worx 373.2 20v Li-on brushless combi drill.
Just bought one of these and upon giving the trigger a quick squirt, the accompanying brief clattering noise when it's released is alarming, like gears smashing.
I took it back and bought another- exactly the same. If there is a load applied, such as gripping the chuck with your hand, it doesn't do it.
I've emailed Worx yesterday am, but no reply yet as to what causes it.
It must be the clutch pawl and I can only presume it's 'supposed' to do it, but none of my other drills do it.
Anyone else got a drill that makes a similar noise?

 

[chris_o]

I've had a DeWalt brushed 3 speed combi drill for 4 years of heavy use that does exactly the same noise as you describe when releasing the trigger when under no load. Never caused me any problems

 

[piper64]

Thanks. In fact I tried a Dewalt brushless combidrill at Screwfix yesterday and it sounded very similar, so it's just the the way they sound then, unlike any other drill I've owned.

 

[piper64]

Just an update: Yesterday after moderate use since buying it, the chuck jaws have jammed. I can't find this particular model locally (Worx373.2) so have contacted Worx and will now see how good the 3 year warranty is.

Also, my cheap but useful Mac SDS drill decided to smash it's clutch yesterday too. It is a £60 machine, can it be repaired or do the parts cost not make it worth repairing?

 

[lostinthelight]

Just an update: Yesterday after moderate use since buying it, the chuck jaws have jammed. I can't find this particular model locally (Worx373.2) so have contacted Worx and will now see how good the 3 year warranty is.

Also, my cheap but useful Mac SDS drill decided to smash it's clutch yesterday too. It is a £60 machine, can it be repaired or do the parts cost not make it worth repairing?

My Elu cordless has a longer warranty and after contacting them about a faulty chuck ,after six months use, was told chucks are only covered for the first 3 months
The noise you are hearing is possibly the mechanism which stops over-run?
personally, I cant see a £60 machine thats given good service economical to repair unless the parts are dirt cheap?
litl

 

[piper64]

If worx decide to tell me similar then there is going to be a problem. Didn't you go back to the supplier to demand that it was fixed or replaced under the normal UK warranty of 12 months?

I'm looking for parts for the SDS at the moment, but nothing coming up. It's one of those BandQ brands that get replaced, not repaired.

 

[lostinthelight]

If worx decide to tell me similar then there is going to be a problem. Didn't you go back to the supplier to demand that it was fixed or replaced under the normal UK warranty of 12 months?
.

I bought the drill discounted from B&q when they stopped stocking elu.

They offered me a refund as they couldnt get another but it was such a good drill I decided to put up with the chuck slipping on small bits .
It was a wise move as I ve now had it over two years and its drilled hundreds of holes in masonary and driven thousands of tek screws sheeting on agricultural buildings...not bad I thought for 90quid with 2x3ah Li-on batteries?
litl

 

[piper64]

Well I would have like my SDS drill to last longer, as it's only fitted about 6 windows, 2 doors and knocked some tiles off a wall. Spoke to the MacAllister product specialist and they do not stock any internal parts. B and Q will need to see my receipt (which I can't find), so it looks like it's new drill time. It won't be a Mac, that's for sure.

Still waiting to hear from Worx in Canada, they must be awake by now!!!

 

[crank39]

Cheap, £60, smash, clutch, fitted 6 windows and 2 doors with all due respect should tell you everything, he who buys cheap buys twice

 

[piper64]

Not sure about the first bit of your post, but the BTBT bit....I know, but as I'm just a DIYer and never owned an SDS drill before, my expectations were higher even for a £60 bit of kit.

 

[crank39]

Are we talking a corded sds drill?

 

[piper64]

Yep.

 

[piper64]

I'm an impatient bugger so as no reply to my email to Worx, I called them today to see what happens about faulty or defective products. Their answer was somewhat irritating because they simply said that somebody would respond to my email, probably this week and then I have to send in my reciept and then send in the product, then they will determine whether they will do anything about it. If not, they will send it back with an invoice for postage. I pointed out that all this sounded very long winded and the lady agreed that it can take weeks, but they try to be as quick as they can. How does this compare to companies like DeWalt?

 

[crank39]

I'm a dewalt fan and a will say this about them, out of all the dewalt tools I've owned over some 15+ years I've only ever had one failure and that was a faulty trigger on a 2nd fix nailer, bought it from jewsons on offer, never applied for the additional 2 years warranty, used and abused it for 3 years, lost the receipt so didn't bother with going back to jewsons, took it to my local tool shop, dewalt, Makita, metabo type outlet, dropped it off explaining how old it is, no receipt, didn't buy it from them either, left it with them and was told I'd get a phone call next day or 2, WOW I'd only been home an hour and they rang me to say its done and ready to be picked up, needed new trigger and best of all was FOC!

I don't think you'll have any of this trouble with the top brands to be honest, my experience was with dewalt, I'm sure if it was Makita it would be the same, others might share their stories if they have any, Bosch are also good I believe offering a straight 3 year warranty, I'm led to believe they also arrange a courier to fetch your tool in for repair and send it back to you at their expense

Pay a bit extra for your tools, 1 - they'll probably never break, 2 - if they do then you'll know you won't get fobbed off

 

[piper64]

Good advice...I usually buy a cheapish tool for a particular job as and when, but end up using it more than I thought. Maybe time to pay more.