Galaxy g 2 20 battery missing

[gunnerslat]

Hi i installed this panel 3 years ago and last night and it is now saying its missing the battery. I changed the battery which didnt work and tested the voltage going in to the panel from the battery and it was 13.46v. I tested the battery fuse. I then defaulted the panel but the fault still came back. Does anyone have any ideas before i have to buy a new panel .
Cheers Lee

 

[9651]

whats coming out of the leads with no battery connected?

Where did you source your new battery from?

 

[gunnerslat]

I didnt test the leads with no battery what should it be. I got the new battery from my stock of spares i fit alarms this is one of my private jobs that i fitted a few years ago.

 

[Alarm]

Dead stock?
Whats the code on the top of the battery?

You defaulted the panel for what reason?

 

[gunnerslat]

No it wasn't dead stock it had come adi on monday and wasn't needed on the job i was on. I defaulted the panel because some times when you do reset everything the silly little faults like this go. It wasn't a big deal as i reprogramed it again. Do you think you know what might be wrong?

 

[Alarm]

What was in the logs?

 

[gunnerslat]

It just said bat miss 001

 

[Alarm]

Could have been spiked, how did you test the battery?

 

[gunnerslat]

I used my battery tester but theres nothing wrong with it.

 

[Alarm]

I changed the battery which didnt work

So whats that then?

 

[gunnerslat]

i mean by changing the battery it didnt clear the fault.

 

[Alarm]

Well if the panel had reached its deep discharge limit and stopped the charging it may have wanted a reboot as you did.
The TS900 was like that.
Not having a battery die on a G2 yet I have never encountered this.

But that seems the most reasonable explanation.