Warranty

[Betdo]

I purchased a Ryobi RCS3535CB petrol chain saw 35cc on the 11/10/2013.
From a well known company in Ranmore,Dorking
Which comes with a 2 year warranty.
Starting now is horrendous I/e Prime,choke,new plug, clean petrol and oil.
Also chain tensioner wing not will not budge. (Plastic against metal)
Do I have to pay postage to sent it to be repaired
Or is it there responsibility of the firm that supplied the goods to repair
I am completely in the dark with this, to as how I stand.
Any advice would be very helpful please
Thanks you

 

[joe-90]

Why not give them a call and ask them?

You've probably worn it out anyway.

 

[RogueHanger]

....You've probably worn it out anyway.

 

[Betdo]

Why not give them a call and ask them?

You've probably worn it out anyway.

Used it for about four hours. You think its worn out?

 

[Burnerman]

Still no joy huh......take it back to the supplier and ask them to start it - they aren't bad starters usually!
The motor will only be goosed if you have used inferior two stroke oil, and lost compression due to that.
John

 

[joe-90]

STIHL no joy?

 

[Micilin]

STIHL no joy?

That's a bit cutting, Joe.

 

[Betdo]

Still no joy huh......take it back to the supplier and ask them to start it - they aren't bad starters usually!
The motor will only be goosed if you have used inferior two stroke oil, and lost compression due to that.
John

I rang roybi customer services and received a reply within
two minutes (mircels do hapen) They are collection next day to sort it out.

 

[jockscott]

You've probably worn it out anyway.

You've forgot to mention that the OP was probably using it 24/7 Joe, cutting down huge oak trees, (probably) .

 

[Betdo]

STIHL no joy?

That's a bit cutting, Joe.

nice one!

 

[anobium]

I purchased a Ryobi RCS3535CB petrol chain saw 35cc on the 11/10/2013.
From a well known company in Ranmore,Dorking
Which comes with a 2 year warranty.
Starting now is horrendous I/e Prime,choke,new plug, clean petrol and oil.
Also chain tensioner wing not will not budge. (Plastic against metal)
Do I have to pay postage to sent it to be repaired
Or is it there responsibility of the firm that supplied the goods to repair
I am completely in the dark with this, to as how I stand.
Any advice would be very helpful please
Thanks you

I could be completely wrong on this, but here goes.
Its sounds like, from your post that you are not in the trade, as if so you would know the procedure for returning faulty goods.
I am presuming therefore that you are a diyer .
If I am correct, bin the chainsaw and get somebody who is qualified in it's use, I have read about to many accidents with amateurs using these. It's just not worth the risk.
On the other hand if I have misread the the situation , sorry

 

[conny]

OP can't reply as he has chopped his fingers off giving it one last try.

 

[securespark]

Tried WD?

 

[LastMagicBean]

If I am correct, bin the chainsaw and get somebody who is qualified in it's use, I have read about to many accidents with amateurs using these. It's just not worth the risk.

More people get injured getting run over by a bus.
We'll all have to eat with plastic knives and forks soon. Madness.

 

[anobium]

If I am correct, bin the chainsaw and get somebody who is qualified in it's use, I have read about to many accidents with amateurs using these. It's just not worth the risk.

More people get injured getting run over by a bus.
We'll all have to eat with plastic knives and forks soon. Madness.

Obviously you have never seen the injuries somebody has sustained as a result of not knowing what can happen with these tools.
If you had maybe you wouldn't be so flippant.
There should be a law that if you either buy or hire a chain saw you should also buy or hire all the safety gear.