Hi guys,
I've now got a 'fault' with my caller divert thanks to a BT engineer who called to check a line fault in my house today, see my other thread below.
I am now if the hell that is BT's fault help line at 151
Before the engineer (sic) arrived today my call divert worked perfectly well and has done for about 15 odd years but he called the exchange and asked them to remove my divert because he thought the fault I have on the line was down to the divert not being off at the exchange.
He then asked the exchange to restore my divert function but now when I divert my in-coming land line calls to my mobile there is a taped message telling callers that 'calls to this number are being diverted'. This tape wasn't there before and this 'engineer' couldn't get rid of the taped message or the exchange guy couldn't so he basically shrugged his shoulders and told me to contact BT to get it sorted.
I've now called India three times and they have now referred this fault back to the original 'engineer' who I doubt has the ability to understand that he's fecked up my divert.
The question is guys, does anyone know what I have to tell the call centre staff in order to get back my divert status to where it was before this 'engineer' turned up today?
I know that when BT were setting up the divert all of those yearsago there was an option to have the taped message or have the calls diverted automatically without the taped message. BT explained that there will be a slight delay in the divert without the taped message but this suited me because customers simply hung up the phone as soon as they heard the tape so I opted for the auto divert without the taped message and everything has worked fine until today.
This engineer said that there was nothing that could be done and that was that but my divert was working fine before he arrived so there must be a way for BT to put it back to the way it was before surely?
Thanks again
Tony
//www.diynot.com/forums/viewtopic.php?t=235109
I've now got a 'fault' with my caller divert thanks to a BT engineer who called to check a line fault in my house today, see my other thread below.
I am now if the hell that is BT's fault help line at 151
Before the engineer (sic) arrived today my call divert worked perfectly well and has done for about 15 odd years but he called the exchange and asked them to remove my divert because he thought the fault I have on the line was down to the divert not being off at the exchange.
He then asked the exchange to restore my divert function but now when I divert my in-coming land line calls to my mobile there is a taped message telling callers that 'calls to this number are being diverted'. This tape wasn't there before and this 'engineer' couldn't get rid of the taped message or the exchange guy couldn't so he basically shrugged his shoulders and told me to contact BT to get it sorted.
I've now called India three times and they have now referred this fault back to the original 'engineer' who I doubt has the ability to understand that he's fecked up my divert.
The question is guys, does anyone know what I have to tell the call centre staff in order to get back my divert status to where it was before this 'engineer' turned up today?
I know that when BT were setting up the divert all of those yearsago there was an option to have the taped message or have the calls diverted automatically without the taped message. BT explained that there will be a slight delay in the divert without the taped message but this suited me because customers simply hung up the phone as soon as they heard the tape so I opted for the auto divert without the taped message and everything has worked fine until today.
This engineer said that there was nothing that could be done and that was that but my divert was working fine before he arrived so there must be a way for BT to put it back to the way it was before surely?
Thanks again
Tony
//www.diynot.com/forums/viewtopic.php?t=235109
