swollen kitchen worktops

[hobgoblin13]

I've installed a new kitchen with mitred worktops at the end of November for a customer. One of the joints has swollen in an area the size of a cricket ball in diameter, the customer says they have not put anything hot on the worktop or had any standing water in the area.

I've been kitchen fitting for over 15 years and never seen this before in such a small area or in such a short time scale after fitting. Any ideas?

[merlin50]

just fix it, simples

[foxhole]

I bet the customer has a milk pan with a base the size of a cricket ball.

[HERTSDRAINAGE2010]

Go back to the manufacturer (with pictures) and see what they say, they might even back you up saying only a heat source could of done this.
Surprising that it only happened after christmas, with all the cooking going on.

Just another customer from hell trying to pass the buck to a tradesman.

Andy

[gregers]

i had a very similar thing to this,done to a kitchen i fitted a few years back,swollen joint,customer tried it on by saying its just blown,in comes his missus and sparys water every where etc and walks out.

END OF CONVERSATION

[chappers]

merlin50 wrote:

just fix it, simples

What! replace two bits of worktop, plus cutouts and refitting appliances all at your own expense when it is probably the customers fault.

I would also get on to the manufacturer and see what they say