charlie3 said:
I'll go to a local diy shop and ask for a new valve?
No! Don't do that yet, because there are different types of valve, hence my question.
I can talk you through this...
First - lift the lid of the toilet cistern. If there's a push button in the lid then you might not be able to lift the lid straight off, so post back here if that's how it is.
If you can take the lid off then describe what you see inside the cistern, or, preferably, take a digital photo and post it on here.
Next - is there a basin near the toilet? If so, put your palm
firmly under the cold tap spout and turn it on. Did you get very wet? If so then you have mains fed cold water.
Find the pipe that carries the cold water to the cistern and tell us whether it enters the cistern at the bottom or the side. (If you take a photo then ignore this question).
When you've answered all of these questions then I can tell you which valve you need to get, or whether your existing valve can be serviced to correct the problem. Going out now, so I won't be replying 'til this evening, but I'm sure someone else will take over...