Vokera boiler problem - worth paying Voker's fixed fee?

Hello

I have a long-standing problem with our Vokera Mynute 16e boiler, which is just coming up to six years old. It ust cuts out regularly, and the red light flashes. Then it comes back on some time later. I've had two independent engineers come out to look at it, one fixed the pressure and checked everything else he thought it could be. It didn't mend it, so he gave up. The second one identified it as something not having been inflated in the factory, inflated it - and that didn't mend it either.

It works for long enough to keep us warm mostly but if it cuts out just before the water is due to come on, then we don't get any hot water. So at the moment it's inconvenient but I really don't want it to suddenly go off and stay off for good.

Anyway, having paid two independent engineers to fail to fix it, I thought it would be safer to use Vokera's fixed price service instead. The price is a bit steep at £182.85 but the worst thing is that you still have to pay £79 even if they can't fix it! This strikes me as a charter to not try very hard to fix it - or to claim it can't be fixed if it's going to cost Vokera over £180.

Or is this standard stuff? Any advice appreciated. Thanks.

Your problem is it may be a fault with the actual system, in which case they won't fix it & itl ost u £80, theres so many possibilty;s I couldn't go through em all, when it cuts out feel the ch return temp at the boiler if its red hot the boilers lockin out due to overheat(usually due to trv's closing & inadequate bypass) which they won't fix. There is very little to a mynute boiler & faults tend to be either aplumbing fault(the system) or the boiler pcb/ignition pcb, sorry can't help more but hard to do without seeing the system.

Thanks for your thoughts.

Further ringing around reveals other companies willing to do a lower fixed-fee repair - and no charge if they can't fix it. So Vokera definitely won't be getting my business.

BG won't charge if they can't fix it. Give them a try.

scatmanjohn said:

BG won't charge if they can't fix it. Give them a try.

Click to expand...

Yes, they're one of the ones on my list - will call them tomorrow.