second line

Steve · 2 Aug 2010

At work we have two lines - same number - and a PBX with 5 extensions.

I had two calls the other day from a guy dialling the wrong number. On the second attempt, i asked him what number he'd dialled (twice). It was not the number I know our lines to be. It ended 20, our number ends 01, the rest was the same.

My question is, where there are two lines accessed from the same number, does one line have a "hidden" unique number? Caller ID on phones dialled always shows the number we know. Will the second line have a hidden number that can actually be dialled?

SteNova · 2 Aug 2010

can you take 2 incoming calls at the same time?

we have sites set up with 2 lines, but only one number is advertised, they can make 2 outgoing calls but only one incoming as one line is kept for out going, if that makes sence lol

i guess you don't have access to the bill?

TicklyT · 3 Aug 2010

Each individual line has a unique number associated with it to identify it within the network, but can also been set up as an auxilliary line, which accepts calls made to another 'main' number and uses that number as it's caller ID.

In the old days of clockwork exchanges, the numbers for a group of lines needed to be consecutive, and caller ID was unheard of. These days, with electronic exchanges, virtually any two numbers can have that association.

The 'real' phone number of the line is really only of interest to identify one particular line in a group to network engineers.

Steve · 7 Aug 2010

SteNova said:
can you take 2 incoming calls at the same time?

Yes. We can. We can use any combination of the two lines.

Lectrician · 7 Aug 2010

Standard pstn lines? Not isdn?

FLIPPINeck · 28 Aug 2010

hi steve i think your talking about "feature lines" this comes with a number for billing purposes, ignore this , then a pbx number, the same for all your lines and then a ddi number "direct dialing in" which is a direct number to a specific line , so if say bill has a pbx line with a main hunt group number it can also have its own direct line in so bills customers can ring him direct................

Lectrician · 28 Aug 2010

The fact he says he has two lines and a PBX with 5 extensions says to me he doesn't have crappy featurelines, but a standard PBX.

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second line

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