Ideal Elan 2 Boiler problem

JoolsBrown · 24 Oct 2010

I have an Ideal Elan 2 boiler which didn't come on this morning. No heating - no hot water. Waiting for British Gas engineer to call under Homecare agreement but have previously been told by British Gas that spares for this boiler no longer available. Howevee, local independent gas man has also since said that's a load of old tosh.
Have checked hot water tank just now and water is leaking from what I believe to be the pump - please excuse my lack of knowledge - I am no DIYer!!! Any help or advice for a damsel in distress would be welcome - am wary of British Gas in light of previous statement about boiler parts and don't want to be ripped off - but need hot water and warmth!!!

mickyg · 24 Oct 2010

JoolsBrown said:
I have an Ideal Elan 2 boiler which didn't come on this morning. No heating - no hot water. Waiting for British Gas engineer to call under Homecare agreement but have previously been told by British Gas that spares for this boiler no longer available. Howevee, local independent gas man has also since said that's a load of old tosh.
Have checked hot water tank just now and water is leaking from what I believe to be the pump - please excuse my lack of knowledge - I am no DIYer!!! Any help or advice for a damsel in distress would be welcome - am wary of British Gas in light of previous statement about boiler parts and don't want to be ripped off - but need hot water and warmth!!!

so why dont you quit the homecare and use the local independant who gave you honest advice.

JoolsBrown · 24 Oct 2010

Maybe I will - first time I've had to make call out under Homecare so we'll see what the service is like. Recently had independent out for gas fire service - and he was really booked up so prospects of getting him out quickly are probably slim and I've already paid for this years Homecare.

spraggo · 24 Oct 2010

You can still get spares for this boiler, the reason for British gas saying that you can`t is because this boiler is no longer on their boiler repair list.

mickyg · 24 Oct 2010

well if the pumps leaking it may have blown the fuse. prob just leave it off til they get there. Sure they will be able to fix it no problem. There's still some decent bg guys around who'll be honest and helpful. But always a risk you'll get one of the 6month trained numpties who've been brainwashed to sell you everything they can.

JoolsBrown · 24 Oct 2010

Thanks - he has just arrived and initial diagnosis is exactly as you suggest mickyg - leaking pump has blown fuse - so need to replace pump. Fingers crossed and thanks to you guys for your responses.

twgas · 24 Oct 2010

Is it fixed?
Did he sell you anything?
Do you still not trust BG?
oh, if there is a single part that the manufacturers will not supply the boiler goes on a reduced parts list, so the engineer should say that not all the parts are available, not "no parts "

45yearsagasman · 24 Oct 2010

spraggo";p="1777668 said:
You can still get spares for this boiler, the reason for British gas saying that you can`t is because this boiler is no longer on their boiler repair list.[/quote
Thats mostly rubbish.BG will repair any boiler.This boiler is on a reduced list and most of the 1st line spares are available.What is not is the flue section which forms part of the backplate.These are very prone to rusting and holes appearing in the flue.You won't see that unless you take the flue hood off when it fails FGA.

spraggo · 24 Oct 2010

With the greatest of respect to you, what you are saying is, that british gas information was rubbish by them saying that you could no longer get spares for this boiler?

45yearsagasman · 24 Oct 2010

No, but you said that this boiler is no longer on BG's repair list and that is not correct.

spraggo · 24 Oct 2010

45yearsagasman said:
No, but you said that this boiler is no longer on BG's repair list and that is not correct.

I cannot see this boiler on their repair list, I do not have their reduced repair list, I apoligize anyway.

diynot

If you need to find a tradesperson to get your job done, please try our local search below, or if you are doing it yourself you can find suppliers local to you.

Select the supplier or trade you require, enter your location to begin your search.

Are you a trade or supplier? You can create your listing free at DIYnot Local

Ideal Elan 2 Boiler problem

Similar threads