DIYnot
Local | Network
   DIYnot > Forums
Local | Network
DIYnot Network Local DIYnot Network Local  
  Forum IndexForum Index     RulesRules    HelpHelp     Join FREERegister Free     About CookiesCookies     SearchSearch     LoginLogin 

Whirlpool 6th sense washer - no power and door won't open


 
Post new topic   Reply to topic    DIYnot.com Forum Index > Appliances
Search this topic :: View previous topic :: View next topic  
Author Message
JohnnyF

from United Kingdom

Joined: 05 Nov 2006
Posts: 92
Location: Sheffield,
United Kingdom

PostPosted: Sun Dec 05, 2010 8:59 pm Reply with quote

Hi,

I'm hoping someone can help. We have a sixth sense whirlpool washing maching (model AWOE8759B) and it is only about 14 months old.

It recently flashed uo a F13 error and my partner turned it off. on looking in the manual it says we should hold the reset button for 13 seconds.

The snag is when we turn it back on no indicator lights come on and it is as though the machine is still off and the door is locked with the wet clothes inside.

I have unplugged and left for a while but no joy on plugging in. I have tried the fuse in another appliance and it works. I have taken the back panel and top panel off and can't see any obvious loose wires.

Looking on google, F13 means a dispenser circuit error but can't see anything to say what to check for in layman terms.

So I was hoping if anyone could tell me if this is something that can be a DIY fix or a call to an experienced repair man is needed? If the latter, is there anyway I can manually open the door as we have bad snow and can't see a repair man getting to us soon.

Thanks very much

John
Back to top
 Alert Moderators

If you do not want to see this advert, click here to login or if you are new click here to join free.
zipper

from United Kingdom

Joined: 20 Nov 2009
Posts: 2789
Location: Aberdeen,
United Kingdom
Thanked: 504 times

PostPosted: Sun Dec 05, 2010 9:57 pm Reply with quote

F13 indicates a door lock issue....This article should help you to open the door manually http://www.ehow.com/how_5932239_unlock-whirlpool-washer.html But I find it easier taking off the lid & attacking it from above. A quirky function on this particular model is that if the door doesn't unlock after 240mins an F13 error is generated. After which if you turn the machine off then on again the led's have a tendency to go black for another 240mins, at the end of which F13 is displayed again....don't ask me why. Open the door lock manually then change it out, hopefully it'll solve your problem. But be aware...if the door lock has shorted out it may have taken your pcb with it. Don't forget to pull the plug before digging around in there! Here's hoping for the best with a new door switch! icon_biggrin.gif
Back to top
 Alert Moderators
JohnnyF

from United Kingdom

Joined: 05 Nov 2006
Posts: 92
Location: Sheffield,
United Kingdom

PostPosted: Sun Dec 05, 2010 10:13 pm Reply with quote

Cheers for your comments. It was a door lock issue. Before seeing your post I stumbled on another site that sugessted that it might be the issue.

I removed the top of the washing machine and looked down the inside of the front panel on the right hand side. There is the latch and nothing obvious to pull. I turned the washing machine off and put my hand in and fiddled about and tried the door and it opened. I then plugged back in and the power came on and the indicator lights lit up.

Touch wood it keeps going now as will be a right pain to keep pulling out and doing that but at least our holiday washing an now be done icon_smile.gif
Back to top
 Alert Moderators
zipper

from United Kingdom

Joined: 20 Nov 2009
Posts: 2789
Location: Aberdeen,
United Kingdom
Thanked: 504 times

PostPosted: Sun Dec 05, 2010 10:17 pm Reply with quote

Good job icon_cool.gif Buy a new door switch & your problems are over....
Back to top
The following user says thank you to zipper for this useful post:
salalford (19 Apr 2011)
 Alert Moderators
salalford

from United Kingdom

Joined: 19 Apr 2011
Posts: 1
Location: Nottinghamshire,
United Kingdom

PostPosted: Tue Apr 19, 2011 2:10 pm Reply with quote

icon_lol.gif
I had the same problem and now its sorted, thanks!
For those, like me, who didn't know how to take the top off-unscrew two screws at back of machine the slide the lid backwards (firm handling required!)
Back to top
 Alert Moderators
AnthonyPeter

from France

Joined: 24 Feb 2013
Posts: 1
Location: France

PostPosted: Sun Feb 24, 2013 8:35 pm Reply with quote

The advice given to get over the same problem we had with our relatively new Whirlpool 6the Sense washing machine was absolutely marvelous. Our machine completed a wash cycle then a red Service warning indicator appeared and nothing would get rid of it and the door would not open. We ran another program OK, but the warning appeared again after finishing and the door still would not open. Rang for a service engineer to come, who will contact us tomorrow, Monday, but the saw the advice about giving the door a 'thump'. We did this once and the door opened! Hopefully the machine will work as normal now, as did the ones belonging to the other subscribers.
Back to top
 Alert Moderators
Search this topic :: View previous topic :: View next topic  
Post new topic   Reply to topic    DIYnot.com Forum Index > Appliances All times are GMT
Page 1 of 1

 
Jump to:  
You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot vote in polls in this forum
Similar Topics   Replies   Views   Posted 
Whirlpool AWO 3751/5 6th sense washing tripping RCD breaker 5 80 Mon Feb 25, 2013 7:35 pm
F2 code on Whirlpool 6th sense dishwasher ADP 8000 3 8880 Wed Dec 09, 2009 10:22 am
Whirlpool 6th sense not completing cycle 2 920 Fri Oct 27, 2006 8:03 pm
whirlpool 6th sense washing machine motor burnout? 32 660 Fri Feb 01, 2013 4:21 pm
indesit omega 1000 eco sense 6 1820 Thu Jan 01, 2004 3:45 pm


 
DIYnot
Find an Expert | Find a Supplier | Search DIYnot.com
Network | Advertising | Newsletter
DIY | DIY How To | @home | DIY Wiki | DIY Forum
By using this site you agree to our Terms of Service / Disclaimer.
Please read our Privacy Policy. Copyright © 2000-2014 DIYnot Limited.