FAO BG guys

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My mate posted this on a forum i go on, can you help if hes covered or not please??

Thanks in advance

my bird thought she could smell gas last night, then again tonight, so called out british gas who said we have a bad leak on our fire, hes turned all the gas off because he can't do **** all else as the leak has been isolated to a pipe which is behind the marble surround of the fire place, which is cemented to the wall.

I'm going to try and get the marble off tommorrow, and just wondered how big a job the gas fix would be, british gas are not able to confirm if we are covered for it with their Homecare 400 cover because their systems are down until in the morning.
 
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Why does no one read terms and conditions of contracts they take out?
Just read them and you may find your answer,as I suspect Homecare 400 may cover you for repair/replacement of gas supplies(don't quote me).It may be possible to re run the fire supply rather than pull the place apart.
 
gas pipe is covered for leaks on 400. any decorations are your responsibility but BG may pay if they are negligent in removing any fixings.

take the marble off yourself as T+C's or not i wouldn't remove it if i turned up, we simply don't get time for that kind of nonsense.
 
Aye as above HC 400 covers gas pipe repairs.

Suspect transco turned of the gas, not BG as the call centre reroute gas emergencies straight to transco.
 
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