How do I go about having the system independently checked? Obviously i'm prepared to pay for the system to be independently checked. I would need a report of all the design and installation faults.
I sent this to the heating company in response to their invoice payment request:
"I currently have the following issues following the 'completion' of the job yesterday:
1. The shower is virtually useless due to a lack of adequate pressure. The engineers suggested that this was due to the lengths of pipework that the water has to flow through and the twists and bends. But I would have expected the engineers to know of this issue before undertaking the work. It was suggested that the location of the boiler in the garage was the best place for it. This is obviously some distance away from the mains water feed. Again, the engineers should have known this prior to the job being undertaken.[/i
Fasir enough
]2. It has been suggested that I now need to upgrade my mains water pipe to allow more flow rate.
He will say "by whom". He won't be impressed with advice of a forum.
Again, this advice should be given at the beginning of the job and not at the end of the job when things aren't working properly. As far as I know, heating engineers (and plumbers) always measure the mains water pressure and flow rate to ensure that the solution they provide will be compatible. If the mains pipe requires renewing to provide more flow then this is the very first job that must be done prior to the central heating system being installed.
Fair enough, but shoulkd have been precede by "£IF that is the case,"
3. The large vertical original radiator is still not warming up properly. Leaving it on for two hours for it to warm up isn't acceptable. Also, there is the sound of trickling water through this radiator. This noise was not there before the work was undertaken.
True
I was told to bleed the radiator but this should be part of the job!
Little bit pedantic. It is often the case tast a rad or two will need bleeding. It is after asll, a customer funcvtio, but they should have explained that ion commisionig (at least I always did)
This off-white radiator was touched up with white enamel paint. Originally I was told that off-white paint wasn't in stock and then the story changed to the radiator being discoloured when it was clearly off-white to begin with.
Frankly, thhey were a bit stupid to accept touching up of a rad as part of the contract. It us a recipe for distress
4. The main bathroom radiator does not warm up at all. Obviously this is not acceptable of a 'completed' central heating installation.
So I am now left with a partially working heating system and a shower that is barely usable. Prior to <company> undertaking the replacement of the central heating system I had a perfectly working heating system and a powerful power shower. The replacement central heating system was specified by <company> so I would expect one to perform at least as well as the old one, if not better. I certainly don't expect it to perform worse than the old system!
5. The "Installation, Commissioning and Service Record Log Book" has not been completed. I understand that this must be completed and handed over in order to comply with the manufacturers equipment requirements and building regulations.
All True
I will now be paying for an independent review of the heating system installed by <company> and the associated costs to put the work right."
Thisd is completely misworded. You have, in writing, agreed that YOU will pay for the consultant AND the remedials! I assume it was not your intention, but that is how it reads.
Are those fair points or am I being unreasonable in expecting the heating system to work properly?! I have removed the name of the company from that quote.
Are they gas safe registered??
