YaleGuy
A DIY person has bought a system because the words on the box say it will provide the function(s) the buyer wants. But the buyer is ignorant of the whole picture and does not realise that some things are missing from the words on the box and as a result the system does not perform in the way the buyer expects it to. In most cases the buyer can claim the description is in-adquate and has a fair chance of having a refund of the price paid.
The manufacturer has made the error and/or ommission in the description printed on the box but the shop has to refund the money and claim it back from the manufacturer..
If you install a system that doesn't work as the customer required can the customer expect you to refund the cost of your install if at the time you knew ( from experience ) that the description on the box was in-adequate but did tell your customer that the system would not meet his requirements..
What pompous crap Bernard you have slid well down in my estimation and now habit the same trolling pool as everyone else.
I have no reported issues of any of the alarms not working as expected.
When I install them I fully test them and they work exactly as described.
I don't just walk away I provide a fully guaranteed money back service.
How many times has someone asked for their money back you might ask.
None - zero not a single one.
I offer full warranty on all parts and labour and have always returned to anyone who has experienced a problem. I even give advice to people when the warranty period has expired something I expect neither alumni or Alarm would do.
I have never described the systems as police or insurance approved and if someone asks if they are I tell them they are not and suggest they try a local NSI installer - I even advise the names of some although they aren't aware I do this and don't get any kick back for doing so.
I am in short operating in a totally above board and honest fashion.
What I am doing is on exactly the same level as someone who will come out and put your flat pack furniture together for you except I go a little bit further than that and give free advice as well and offer to change locks to prevent what we all know is the achilles heel of any patio door.
You know the systems can be jammed but the system in those situations does exactly what it says in the instructions it sets off the alarm.
If you really have an issue with Yale's claims and descriptions then by all means Bernard report Yale to trading standards just as I suggested alarm should do the other day.
I personally have no reason not to believe exactly what Yale claims for their alarms because they have behaved exactly as described to me.
When I fit an alarm not once does it go through my mind that the alarm might not work as they expect because the feedback I get is that they all work exactly as expected. I started putting these up in 2007 and have not had a problem with any of them. After the first battery change is done the system continues axactly as it did from day one.
I just have not experienced any of the issues you are claiming Bernard.
The alarms aren't sold as any particular standard as alarm will keep telling you they are grade 1 and thats fine by me as they work exactly as a grade 1 alarm is expected to do.
When the alarm is set if someone opens a door or accross the field of a pir the alarm activates - what are you finding so difficult to understand.
I know that after two years the batteries need changing but guess what I tell the client this when I fit them and offer to come back and change them.
If they don't take up that offer whose fault is that?
When I fit the systems I give a years warranty on all parts and labour and I know the batteries will last through this period I also know that I will return to anyone who tells me they have a problem if I cannot resolve it over the phone.
I would be very careful what other accusations you continue to make Bernard as you are heading straight into the area of libel.
You might think arguing over the internet is devoid of risk but unfortunately it is not.
