Composite Door Problems

[loziv]

Hi

We had a new composite door and new windows installed in our porch about 3 months ago, but about a month ago we noticed that the door was catching on the frame when trying to close it.

To cut a long story short the installlers have been out twice (realigned the hinges once - which worked for about 3 days and then starting to catch again)

On the last visit they now think that the door frame has bowed on both sides which is causing the problem

Currently waiting for a manager to get back to us with a solution - we have already had to take 2 days off work for their visits and by the looks of things will have to take off more because they said they might flip the frame which might solve the problem because the frame will bow the other way

What would you insist for a solution? Would you ask for a refund or money back? or a longer guarantee?

Many Thanks

 

[HERTS P&D]

You want a new door and frame fitted as the one you have is not fit for purpose.

You have let them try to fix it twice.

Andy

 

[loziv]

Will they fit a new door as the problem is with the door frame?

Although most composite doors these days come within the door frame so they might have to?

They also said they need to check if they installed couplers? between the door frame and the windows next to the frame.

 

[HERTS P&D]

Let them fit a new frame and fit your old door, if anything is still wrong then it's up to them to fix.

Is the door in direct sunlight, south facing?

Andy

 

[loziv]

Not in direct sunlight but in warmer weather the problem gets worse - although its a problem even in the colder weather!

Its East facing

 

[Zulley]

When they fitted it they should have left a 5mm gap (i think) between the door and frame and, the frame would have been screwed into the wall using 3-4 bolts, I would have thought it would be the hinges that are causing it to catch rather then the frame being bowed.

You should get your money back and buy a composite door from me.

The trades favourite doors for trade prices, (well priced just above lol) but i bet im still cheaper by far.