I have sold a customer a pair of aluminium french doors and some aluminium windows. (Supply only)
He gave me the sizes and everything he needed, they've been made and delivered.
He said he will not pay because there are no trickle vents on the windows (he did'nt mention them on ordering and it's not written down on his drawing)
He also says there should be friction stays on the french doors as these are also required by buidling regs.
He never mentioned that he wanted friction stays and it's not on his drawing. I didnt know wether it was new build or new for old, I just ordered what was on his order.
Before I take things further, was I supposed to put t.vents on all the windows and f.stays on the french doors as standard?
Cheers
He gave me the sizes and everything he needed, they've been made and delivered.
He said he will not pay because there are no trickle vents on the windows (he did'nt mention them on ordering and it's not written down on his drawing)
He also says there should be friction stays on the french doors as these are also required by buidling regs.
He never mentioned that he wanted friction stays and it's not on his drawing. I didnt know wether it was new build or new for old, I just ordered what was on his order.
Before I take things further, was I supposed to put t.vents on all the windows and f.stays on the french doors as standard?
Cheers