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I have just read your comments about your experience with Alertelectrical when you purchased (or tried to) some lamps in January.
Please accept my apologies if our service has not come up to scratch. I have no wish to make excuses, we have experienced some growing pains during a rapid increase in volume and we are aware that our standard of service has fallen below what we would like at times.
I am making every effort to make sure that our service is as good or better than anything else currently offered on the internet and to this end we have completely changed our in house IT system this summer. Whilst problems do still happen I would like to think that they are significantly reduced over what they used to be.
I hope you dont mind me posting to you privately, I didnt want to post public as there would have been a danger of it acting as a 'back door' advert for alertelectrical.
Please accept my apologies for the poor experience that you endured when purchasing from my company.
Off forum but once I was called to look at the light guard of a Furnival guiliotine at a printing works. Cutting up to 6 inch stacks of paper 4 feet wide these machines were lethal. So a light beam system locked the motor if the operator or any other object was near the blade, And it needed two buttons to be pressed to start the cut so both the operator's hands were on controls away from the blade. The union convener had the works, cutting and printing sections completely halted. On my arrival he demonstrated how the blade could still come down when the light curtain was blocked.
Cut a long story short inside the light guard control there was a cut wire on the PCB. Severed right at the point where it bent to go through the board to be soldered. So it looked at first glance to be a wire that had snapped at the bend, It was later proved by forensic examination that the wire had been cut with cutters, Definate sabotage but no one was ever taken to task over it.
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