HA HA BG gets rapped!!

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'The advertisements for the same day and next day boiler repair services received 18 complaints.'


So who were the 17 other people????[/b]
 
Hmm a bit of double standards from the ASA I think. Can't see what the problem is, the actual percentage of customers seen under this rule was very high. 18 complaints from, lets say at a wild guess, a couple of hundred thousand completed calls, not shabby really is it?
 
Somehow I have a feeling that this may relate to a special trial where extra resources were deployed.

If that was the case then one wonders what the response time might fall to at difficult times.

A week before Christmas when it was freezing outside, I saw an 80 y.o. lady waiting for a BG man in the cold hallway of her flat. I asked what she was doing and she said waiting for BG. I asked if they had made an appointment but she said no and she had already been waiting three days and did not want to miss them!
 
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I would have had a go at fixing it for her for free!!! Hate seeing little old ladies/fellas like that. Reminds me if my grandparents
 
Somehow I have a feeling that this may relate to a special trial where extra resources were deployed.

If that was the case then one wonders what the response time might fall to at difficult times.

A week before Christmas when it was freezing outside, I saw an 80 y.o. lady waiting for a BG man in the cold hallway of her flat. I asked what she was doing and she said waiting for BG. I asked if they had made an appointment but she said no and she had already been waiting three days and did not want to miss them!

Part of the problem is BG are always trialling some nonsense or other. When I first heard about it I didn't think it would work but in our region it did very well, in other areas it could probably be described as a disaster. It will be back this winter I have no doubt though.

Response times are another pure postcode lottery, with all the new forced labour clauses in the contract it's a wonder anyone has to wait 3 days for a visit now, maybe everyone was off on the tom and dick with stress.

Can't say I'm looking forward to this winter, it's going to be a ****er.
 
A £1,000,000 fine for lying, a £2,500,000 fine for not dealing with complaints, and now an add banned for for purposely misleading the public, and that is just in one month. :eek:
 
A £1,000,000 fine for lying, a £2,500,000 fine for not dealing with complaints, and now an add banned for for purposely misleading the public, and that is just in one month. :eek:

And still centrica made £1.3 billion 1/2 year. :p
 
[y, with all the new forced labour clauses in the contract it's a wonder anyone has to wait 3 days for a visit now, maybe everyone was off on the tom and dick with stress.

***.
Forced labour - you mean they haven`t got Trade Unions :mrgreen:
 

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