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Hi guys.
Just recenty, any email we send to a hotmail addy gets bounced back.
MS have sent us this email, suggesting that we are responsible for sending SPAM.
But we have not.
Here is their email. Can you help?
Thanks.
----- Original Message -----
From: Microsoft Customer Support
To:
Sent: Sunday, March 04, 2012 2:41 PM
Subject: Sender Information for Hotmail Delivery
Hello,
My name is Gerald and I work with the Windows Live Hotmail Sender Support Team.
We have information indicating suspicious/abusive email sending behavior from IP (XX.XXX.XXX.XXX):
Time of abuse: between 2012-03-03 05:22:00 and 2012-03-04 05:24:00 PST
Total RCPT To commands sent: 8327
Total email Sent: 1917
Because of the large difference in recept to commands versus email sent, this IP has been flagged for name space mining. Windows Live Hotmail is blocking (or filtering) all email sent from this IP.
What is namespace mining? It is a method commonly used by spammers and hackers to generate lists of email addresses. Using this approach, spammers and hackers use automation to sift through possible email names seeking to identify valid email addresses, e.g., [email protected], [email protected], and [email protected]
What is required to get considered for mitigation? In order to mitigate your IP address, you must correct the problem and you must stop the behavior described above. Please supply the exact steps you are taking to either solve the issue, and mitigate the risk of this happening in the future.
Where do I start? Work with your email or network administrator to get logs off of your email servers. Have them check their log files and concentrate on logs that are sending to nonexistent @hotmail.com, @live.com, @msn.com with multiple tries and failures.
For more detailed information about best sending practices to Windows Live Hotmail users, please review the following white paper: http://download.microsoft.com/downl...a6-497d-9693-78f80be272fb/enhance_deliver.pdf
I hope that the information I provided you was helpful. You may also find additional information on common delivery questions at the Windows Live Hotmail Postmaster site found at http://postmaster.live.com
Sincerely,
Gerald
Windows Live Hotmail Sender Support
Just recenty, any email we send to a hotmail addy gets bounced back.
MS have sent us this email, suggesting that we are responsible for sending SPAM.
But we have not.
Here is their email. Can you help?
Thanks.
----- Original Message -----
From: Microsoft Customer Support
To:
Sent: Sunday, March 04, 2012 2:41 PM
Subject: Sender Information for Hotmail Delivery
Hello,
My name is Gerald and I work with the Windows Live Hotmail Sender Support Team.
We have information indicating suspicious/abusive email sending behavior from IP (XX.XXX.XXX.XXX):
Time of abuse: between 2012-03-03 05:22:00 and 2012-03-04 05:24:00 PST
Total RCPT To commands sent: 8327
Total email Sent: 1917
Because of the large difference in recept to commands versus email sent, this IP has been flagged for name space mining. Windows Live Hotmail is blocking (or filtering) all email sent from this IP.
What is namespace mining? It is a method commonly used by spammers and hackers to generate lists of email addresses. Using this approach, spammers and hackers use automation to sift through possible email names seeking to identify valid email addresses, e.g., [email protected], [email protected], and [email protected]
What is required to get considered for mitigation? In order to mitigate your IP address, you must correct the problem and you must stop the behavior described above. Please supply the exact steps you are taking to either solve the issue, and mitigate the risk of this happening in the future.
Where do I start? Work with your email or network administrator to get logs off of your email servers. Have them check their log files and concentrate on logs that are sending to nonexistent @hotmail.com, @live.com, @msn.com with multiple tries and failures.
For more detailed information about best sending practices to Windows Live Hotmail users, please review the following white paper: http://download.microsoft.com/downl...a6-497d-9693-78f80be272fb/enhance_deliver.pdf
I hope that the information I provided you was helpful. You may also find additional information on common delivery questions at the Windows Live Hotmail Postmaster site found at http://postmaster.live.com
Sincerely,
Gerald
Windows Live Hotmail Sender Support