Shoppers Rights?

conny · 25 Oct 2013

When you pay for something at ASDA/Tesco/Sainsbury's etc the contract to buy is completed and the goods become yours. If you dropped your box of eggs as you walked away from the checkout do you think you be given a new box for free or do you assume most stores, as an act of good customer relations, should replace them for you.

What would you expect them to do if you dropped the eggs whilst putting them in your car?
(This thread will lead on after a few answers to this one.)

noseall · 25 Oct 2013

There is nowt to be gained by the customer from dropping eggs.

However, there is a lot more to be gained from the supermarket by replacing them FOC. Public relations means a lot to these people.

conny · 25 Oct 2013

I'm not saying the customer is out to gain something. It is a pure accident, you drop your eggs in the shop they will usually, though not obliged to, replace them.
What I'm asking is what would you expect the shop to do if you dropped them in the car park?

joe-90 · 25 Oct 2013

Give you a mop and bucket.

conny · 25 Oct 2013

Not a bad deal that Joe.
Certainly worth more than a box of eggs.

JBR · 25 Oct 2013

conny said:
I'm not saying the customer is out to gain something. It is a pure accident, you drop your eggs in the shop they will usually, though not obliged to, replace them.
What I'm asking is what would you expect the shop to do if you dropped them in the car park?

Personally, I wouldn't expect them to replace them and I certainly wouldn't go back in and ask.

I'd get the wife to do that.

securespark · 25 Oct 2013

At Christmas 1986, I was working for Sainsbury's. A customer dropped a case of Champers putting it in her boot. We replaced it FOC.

Sombrero · 25 Oct 2013

I suspect the store has no obligation whatsoever to replace the item, yet they'd get a huge amount of "feelgood" if they did...

The cost of a box of eggs is absolutely nothing.... the case of champagne at Tesco at £400 say, doesn't make it on to the balance sheet.... well worth taking a tiny hit in order that the "goodwill story" does the rounds and puts Tesco in a good light !!

joe-90 · 25 Oct 2013

I heard a solicitor talking about this on a phone in and he reckoned that under your rights you were covered until you left the premises owned by the shop.

conny · 25 Oct 2013

joe-90 said:
I heard a solicitor talking about this on a phone in and he reckoned that under your rights you were covered until you left the premises owned by the shop.

But once you have paid for the goods then they are your property. Surely you are the one responsible for taking care of them from the moment they are paid for?

gregers · 25 Oct 2013

id go back in,and say the cheap plastic bag you gave me was 5hite and thats why there broken,WOT U GONER DO ABOUT IT?

Graemevw · 26 Oct 2013

I believe its the shops responsibility untill you leave the premises.

A good few years ago i bought a small fish tank, about £80 i think.
Paid and was carying it out but dropped it halfway to the door. Obvious breaking glass noises

I didnt even need to say anything, shopkeeper came over, picked up the box and went and got me another.

jockscott · 26 Oct 2013

I'd say, once you've paid for the eggs, they become your responsibility (even if your still in the store) If the store replace these (as a gesture of goodwill), that's completely up to the discretion of the manager/staff. I wouldn't think they had to replace them automatically, nor would I expect them to.

Bosswhite · 26 Oct 2013

I would have thought both the shop and the customer have equal respnsibility over the purchase of goods whilst within a shop premise, i.e. " You break it, you pay for it law" if the customer is careless with the goods and breaks an item its their responsibility, if its placed such that by moving an item the display collapses its then the shops responsibility.

Many shops will "double up" on flimsy bags so its then the customers responsibility to ensure the item is not broken, unless there is an unforeseen accident leaving the shop, which can be attributed to the shop

The Fish tank scenario could be argued that the shopkeeper should have helped the customer out of the shop with an akward package, holding open the door etc.

JBR · 26 Oct 2013

gregers said:
id go back in,and say the cheap plastic bag you gave me was 5hite and thats why there broken,WOT U GONER DO ABOUT IT?

And when the new rules come in you can also claim back the 5p you paid for the bag!

Shoppers Rights?

Sombrero

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