Abnormally high and unexplained water consumption in house

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Dear forum members,

I would appreciate your advise on the following:

Recently we have notice abnormally high water consumption in the house with 2 people: ~0.7 c.m. per day out of which 0.4 c.m. (15-16 liters/hour) is unexplainable leakage (?) (no water consumed, no toilet flush, boiler off).

We think this started happening recently after either 1) boiler replacement by British Gas (BG) and/or 2) washing machine/dish washer connection (with relevant re-piping) by a builder.

The reason we think so is - our bills are more than twice higher than those of the previous owners (we moved in only 5 months ago), and we estimated that with the current leakage and even zero water usage they would have paid more than they did. So the leakage must have occurred after we moved in.

We had an engineer from BG today, who examined the boiler and concluded it has nothing to do with the leakage. Also, we have no indication of leakage in the house (neither under the floor nor from the ceiling).


Our builder says that the leakage could be in one of the pipes connecting kitchen (where the main water inlet to the house is) with bathroom. These pipes are under the floor, and he suggest to cut them off and replace them with new ones to be lead from kitchen to bathroom through the loft.

Sorry for the long introduction, but here come my questions:

1) Is there a way to check where's/what's the source of the leakage?

2) Can it be a faulty/wrongly connected water meter? If so, would the water supply company be responsible for fixing that? *)

3) is our builder suggestion (please see above) the best solution for the problem?

Thank you

P.S. *) I think faulty water meter isn't an issue cos with water supply (inlet) valve closed - the meter stops counting. However, it could be faulty in a trickier way, could it?
 
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If you make sure nothing is using the water supply. Check to see if the meter is spinning.
You could also attach a pressure gauge to your system and isolate the supply, and see if there is any drop . Regards robiow
 
Water meters are remarkably sensitive to water passing through them, so if it stops when your main stopcock is off, then the fault is further on.
Often by sticking your ear to the stopcock you can hear the water flowing, curiously enough.
So......just check that the toilets aren't constantly running into the bowl (not always that obvious to see), there's no drip from any tank overflows - and then be prepared to lift the odd floorboard for a closer look.
John :)
 
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Recently had a customer whose consumption suddenly doubled. Turned out to be a toilet constantly overflowing. It wasn't obvious, because it was a modern wc, where the excess water flows into the pan - not through external overflow pipe. Look at the surface of the water in wc pans to see if you can see slight movement.

As above, first thing should be to see if the small star indicator on the water meter is spinning with no water being drawn.
 
Recently had a customer whose consumption suddenly doubled. Turned out to be a toilet constantly overflowing. It wasn't obvious, because it was a modern wc, where the excess water flows into the pan - not through external overflow pipe. Look at the surface of the water in wc pans to see if you can see slight movement.
Hi Whitespirit66, I had a look before but nothing obvious. Today BG engineer pointed at some slight overdflow in the toilet, but it's tiny - certainly wouldn't explain 15 liters per hour!

As above, first thing should be to see if the small star indicator on the water meter is spinning with no water being drawn.
It only stops completely with the stop cock closed. With no water being drawn but stop cock open - the indicator keeps spinning due to the leakage, but that's normal if you have a leakage in a pipe, is that not?
 
Water meters are remarkably sensitive to water passing through them, so if it stops when your main stopcock is off, then the fault is further on.
Often by sticking your ear to the stopcock you can hear the water flowing, curiously enough.
So......just check that the toilets aren't constantly running into the bowl (not always that obvious to see), there's no drip from any tank overflows - and then be prepared to lift the odd floorboard for a closer look.
John :)
 
With no water being drawn but stop cock open - the indicator keeps spinning due to the leakage, but that's normal if you have a leakage in a pipe, is that not?

Yes, normal if there is a leak. Just wanted to definitely rule out other reasons, eg, meter fault.

I would start by fixing the overflowing wc. They can lose surprising amounts of water this way. Then confirm whether meter still spins with stop tap open and no usage. If water still being lost, follow John's advice.
 
Step 1
Go around and turn off all isolating valves found under or near appliances or fixtures, behind bath panel etc.
Step 2
Check Meter for rotating dial.
If still rotating leak is on pipework downstairs somewhere,
if dial has stopped rotating then turn on each isolating valve one by one until you find the culprit.

My moneys on the overflowing toilet.
 
you mentioned a new boiler.

Does the new one have a pressure gauge? What does it read?

Or does it have a feed and expansion tank in the loft? Go and look at both loft tanks (if any) and see if either is dripping or filling or overflowing, or has a surprisingly high water level.

Look at the pipe that goes through the wall behind the boiler (if any). Is it dripping?
 
Today BG engineer pointed at some slight overdflow in the toilet, but it's tiny - certainly wouldn't explain 15 liters per hour!


I would suggest you deal with this leak first. We had a large bill caused by a slight leak in the toilet.

15 litres per hour is approx 1 teaspoonful of water per second.

Can you isolate the toilet with it's own isolating valve ?

andytw
 
Hi Burnerman, Whitespirit66, michele5041, JohnD, andytw

thanks a lot for your kind contributions and suggestions.

Step 1
Go around and turn off all isolating valves found under or near appliances or fixtures, behind bath panel etc.
Step 2
Check Meter for rotating dial.
If still rotating leak is on pipework downstairs somewhere,
if dial has stopped rotating then turn on each isolating valve one by one until you find the culprit.

My moneys on the overflowing toilet.
Thanks michele5041, I will do that and update the thread with the results.


To address some of your comments - I've inspected the toilet and I can say for sure I couldn't see any visible leakage neither in the tank (took the lid off) no down the toilet. So I believe toilet overflow is not an issue.



Quick important update - yesterday evening we closed the stop cock overnight, but left the boiler on (working) and today morning
I found that the pressure dropped to 1.0 bar!
Now, if the boiler is a closed system, how can this be?? does that mean that there is a leakage in the radiator system somewhere?

thank you
verflowing toilet.[/quote] Thanks michele5041, I will do that and update the thread with the results.
 

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