Hoover washing machine, grinding noise, found this?

R

rezarf

Joined
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Ayrshire
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So my Hoover WM only 4 months old is making grinding noise when spinning.

Engineer comes out and finds this.

20170925_134112.jpg

Says it must of been washed into washing. Do not recognise it at all.
 
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Model is Hoover DXCC69IB3.

I don't think this item has made its was through the drum and got trapped within the case.

I think it must be an internal part thats came loose?
 
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I'm still none the wiser how it got there as no one in our family has ever seen nor used this item before.
 
rezarf said:
I'm still none the wiser how it got there as no one in our family has ever seen nor used this item before.
Click to expand...
The item probably got into the machine at the factory when it came loose from storage racking ( or other racking ) and fell into the machine unoticed.
 
I think it would have shown up sooner than 4 months if it was there from new.
 
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