Router needs resetting every Wednesday - Texecom alarm, Hikvision NVR, ???

For the last 3 weeks, my internet has dropped out on a Wednesday... my heating sends me a notification saying it's lost connection to the gateway. It also results in me being unable to access the Hikvision NVR and Texecom alarm. Turning the router on and off fixes this.

The house is a holiday let meaning it's not always easy to power down etc.
1st time - house was empty, no guests.
2nd time - guests in the house but they hadn't noticed the wifi had gone down so I suspect it hadn't
3rd time - different guests in the house.

Could the Texecom or Hikvision NVR be doing something on a weekly basis that's causing this to happen?! Both of these are using port forwarding. The heating is plug and play so no messing around with the router so doubt it is that.

It's a BT provided router, home hub thing.

Thanks in advance.

Stuart

I have a Digiview cctv system that is programmed to do a self test / reset once a week, the unit is situated in the bedroom it took me months to work out what the high pitched beep was a 1am every Tuesday!
I spoke to the supplier and he said it was a built in feature which could be disabled or set to another time. I opted to set it for midday rather than off, it might be worth contacting your supplier to see if you have a periodic system reset that is having the effect of cutting your internet.

Some cheap wifi access points don't flush MAC addresses very quickly- if you're in a busy area (lots of people wandering past with their phones querying every AP they come to) then that can cause them to lock up. Solution I've used that seems to work is stop the AP broadcasting the SSID (your guests will need to to a bit more work to connect to it though- like typing in the AP name as well as the WPA key)

It will probably be the router ....

I was going to say that the router is probably your issue. Those BT Home Hub routers are awful when you want to use them for things. They're really Huwei cheapie routers in a nice BT case. I got one when switched to fibre optic internet and it was good... for a month and then it started to kill itself. All said and done, I got an enterprise grade DrayTek Vigor2850n ADSL/VDSL router. It overheats at times, say, when someone's streaming downstairs and my brother's playing Battlefield at the same time, but on the whole it is great. I'd recommend replacing that Home Hub with one of these. BT won't give a fuss either if you're worried about that.

stu550 said:

For the last 3 weeks, my internet has dropped out on a Wednesday... my heating sends me a notification saying it's lost connection to the gateway. It also results in me being unable to access the Hikvision NVR and Texecom alarm. Turning the router on and off fixes this.

The house is a holiday let meaning it's not always easy to power down etc.
1st time - house was empty, no guests.
2nd time - guests in the house but they hadn't noticed the wifi had gone down so I suspect it hadn't
3rd time - different guests in the house.

Could the Texecom or Hikvision NVR be doing something on a weekly basis that's causing this to happen?! Both of these are using port forwarding. The heating is plug and play so no messing around with the router so doubt it is that.

It's a BT provided router, home hub thing.

Thanks in advance.

Stuart

Click to expand...

Firstly, check your Hikvision PVR is not running a firmware affected by the privilege escalation bug they recently acknowledged: http://www.hikvision.com/ueditor/net/upload/2017-09-30/a0b8b8ae-fce4-4154-a534-79403840db9f.pdf

If it is, get it updated as soon as possible.

Secondly what does your router report when the internet has dropped out, it will probably have historic logs if you cant catch it in the act? Does it still think the WAN connection is up? And also is the outage consistent? For example always Wednesday and always roughly the same time? If its consistently around the same time its either the router or your ISP doing something. Get onto them and they should have records highlighting when/how/why the connection dropped.

If its DSL, A by product of these regular disconnects will be the DSLAM will think your line can't support the current rate and start dropping you to a lower profile, its called retraining. So once you do get to the bottom of it, check your connection speed hasn't dropped. Unfortunately, the DSLAM very rarely moves you up to your original profile after such issues, so you have to call them.