A question about boiler service charges.

Sharpey · 15 Mar 2019

Hi all.

I recently had my boiler serviced, and was charged for the hours labour and a couple of parts. The boiler pressure was constantly increasing. The filling loop was said to be letting by so this was disconnected and capped. The boiler is now said to be fixed.

However, new parts are needed that have to be ordered and I'm going to be charged for further labour to fit these when they arrive.

Is this standard? I was under the impression a company would charge a set fee for a service. I am also without a filling loop until this is done, so can't re-pressurise my system if I wanted to, so I kind of have to go ahead with it.

Thanks for any help.

snb · 15 Mar 2019

A boiler service is just that a service. If it requires parts then you will be charged for those parts and the time to fit them. Very similar to a car MOT. pay for mot and then pay for anything that needs to be done

steve32 · 15 Mar 2019

Repairs are not normally included in a boiler service so yes a service and repair are two jobs

Sharpey · 15 Mar 2019

Great, thanks for the replies.

Sorry if that was a daft question!

FiremanT · 15 Mar 2019

Sharpey said:
Hi all.

I am also without a filling loop until this is done, so can't re-pressurise my system if I wanted to, so I kind of have to go ahead with it.

.

It is a requirement (very often igored) that a filling loop is only connected when being filled. Otherwise should be removed

muggles · 15 Mar 2019

Yep, a service is a service, not a repair. What you've done is booked a service and expected your boiler to be repaired

jeff the gasman · 15 Mar 2019

I agree with the above. He found a problem during service and will repair for a charge.
Ever been to a dentist?

Dan Robinson · 16 Mar 2019

Sent my car in for a service once and the feckers didn't fix the slipping clutch.

Had to take it somewhere else as apparently dropping the engine block and stripping out half the gearbox couldn't be done in an hour let alone supplying £700 worth of gear.

Hey ho

dilalio · 16 Mar 2019

jeff the gasman said:
Ever been to a dentist?

I usually go when it's 2:30

Mottie · 16 Mar 2019

How strange. I carry out all repairs to any faults found during a service free of charge.........

dilalio · 16 Mar 2019

Motman said:
How strange. I carry out all repairs to any faults found during a service free of charge.........

In that case, Can I have your number?

Dan Robinson · 16 Mar 2019

Motman said:
How strange. I carry out all repairs to any faults found during a service free of charge.........

You've never changed a clutch on a 2006 Honda Accord ictdi.

oilhead · 16 Mar 2019

I'm surprised a service engineer does not have a filling loop in van stock. I would still consider an extra for labour to replace the item, as it does take more time than quoted for. At least carrying stock negates the need for a second visit and reduces the 'extra'.

oldbuffer · 16 Mar 2019

Could be a Vaillant built in filling loop. Buy the two valves and the loop itself its around £100. I wouldn't keep one in stock.

Mottie · 16 Mar 2019

Dan Robinson said:
You've never changed a clutch on a 2006 Honda Accord ictdi.

I’d do that with my eyes closed and one hand tied behind my back.......

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A question about boiler service charges.

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