Texecom Access Disabled

Novice_36 · 25 Jun 2019

Hi All,

I attempted to setup the app for the wife and I generated a code fine but the app crashed after syncing bits and now when I try to logon to mine which has worked for months ok we both get “access to this system is currently disabled” The Smartcom is working fine as connecting to Wintex via it.

I have searched here and online but can’t seem to see anything relating to the message. I removed the app and tried newly created codes but nothing.

Anyone have any suggestions?

Many thanks!

secureiam · 25 Jun 2019

Did you generate code from the app or from the panel.

First one should be the panel, any others from the app.

Novice_36 · 25 Jun 2019

Thanks for the reply.

I generated the code form the panel as per the instructions in the app.

Novice_36 · 25 Jun 2019

Novice_36 · 25 Jun 2019

I should also mention I have deleted the app reinstalled and generated a new code via the keypad.

Thanks

secureiam · 25 Jun 2019

see my post.

Best things to do is delete the site, remove the app both phones.

for your phone, generate the app code on the panel and set it up the app on your phone
for your wifes phone, log out of your phone and back in, generate the app code on your phone NOT THE PANEL
and then setup the app on your wifes phone.

this should get things back to normal.

Novice_36 · 26 Jun 2019

secureiam said:
see my post.

Best things to do is delete the site, remove the app both phones.

for your phone, generate the app code on the panel and set it up the app on your phone
for your wifes phone, log out of your phone and back in, generate the app code on your phone NOT THE PANEL
and then setup the app on your wifes phone.

this should get things back to normal.

Thanks for suggestion.

I deleted app from both and created code on panel and started app and all started to look good it synced ok and then I confirmed devices and app said ready to use and at the logon stage I logged in and it says the same message about currently being disabled.

scott1980 · 26 Jun 2019

Use either the master code or engineer code to log in to the app first (these are the only two codes that will work initially) then once you're in, go to the menu, users and make sure "use app" is switched on for any other additional users.

Novice_36 · 26 Jun 2019

scott1980 said:
Use either the master code or engineer code to log in to the app first (these are the only two codes that will work initially) then once you're in, go to the menu, users and make sure "use app" is switched on for any other additional users.

Hi Scott,

Thanks for the reply.

I am only using the master code on the system at the moment.

secureiam · 26 Jun 2019

so you haven't been able to get into the app since your original problem?

In the first instance access may be disable due to connection issues on your phone, however I cant see what is going on so its difficult to say with any degree of certainty.

PM'd you

dannyboi2003 · 26 Jun 2019

I had this issue when setting up my Texexcom alarm and almost lost the will to live trying to fix it, what fixed it for me was to completely power down the entire system for say 30 seconds then power it back up. Once everything has rebooted the app should work ok again.

Novice_36 · 26 Jun 2019

dannyboi2003 said:
I had this issue when setting up my Texexcom alarm and almost lost the will to live trying to fix it, what fixed it for me was to completely power down the entire system for say 30 seconds then power it back up. Once everything has rebooted the app should work ok again.

Thanks for the reply Danny.

Did you have the exact same message on the app? I did consider rebooting it all but haven’t as yet.

Thanks.

dannyboi2003 · 26 Jun 2019

Yes I had the same error message.

secureiam · 26 Jun 2019

the smart com appears to be locked up from what you have said about the smart com lights and a power cycle should address that.

Texecom say that is an issue with a certain version of panel and smart com and flashing up should stop that happening again allegedly.

secureiam · 27 Jun 2019

Resolved.

Issues:-
1. access via smartcom slow/ non existent (power cycle smart com),generated App code from panel and connected via wintex.
2. User codes in app didn't match what was in panel, indeed the seemed to represent the UDL pass code, not sure how that came about but changed via the engineers code in the app for all users to unique codes. Maybe related to previous attempts to set up will be checking with Texecom later how it may have happened.

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Texecom Access Disabled

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