Texecom Connect App

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3 Aug 2019
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Some help please, I was trying to personalise the user access on my recently installed Texecom Connect App, not sure what I have done but all I get now when I try to log in is the message "access to the system is currently disabled".

I have now effectively locked out all three users

I have deleted the house and reloaded it but still get the same message

Any advise how to resolve "access to the system is currently disabled"

Thanks
 
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Users don't have access to the app by default. Master user is only one who can login. As a Master go to Menu and Manage users to give them right for access to the app.
Hope it helps.
 
Serg,

Thanks for the reply I can get in to the individual USER menus but cannot see an option that says something like enable App
 
Sounds like you are in panel menu through wall keypad. You also need to set up users using connect app through smartphone.
Open the app, login as a Master, tap "Menu" and "Manage users" option. "Use app" slider is there
 
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Serg

I can generate a code from the panel, its the the App where i get stuck after log in I get this message. - See attached image

I have deleted the house reloaded it even deleted the app and stated from scratch - something is locking me out.

 
'ok so you did have a app screen "enter you app code"
and can go to next step "enter you panel user code" where you get stuck. is it correct?
The panel can accept there only Master code. Double check your enter correct code , default is 5678
 
'ok so you did have a app screen "enter you app code" -
YES

and can go to next step "enter you panel user code" where you get stuck. is it correct?
YES

The panel can accept there only Master code. Double check your enter correct code , default is 5678
The APP accepts my code, that is where i get stuck, I did try deleting the house and reloading using 5678 that was rejected so I assume my code is correct

Very frustrating,
Looks like a call to Texecom is needed, thanks for your help
 
when you create an app code from the app that keeps all your details.

when you generate an app code from the panel it effectively sets you up a new account.

In your case I would delete the app on one smart device that you use and start again from scratch and use the engineers code to get in.

Out of interest did you have more than one account on your phone?
 
I've had this issue when setting up my Texecom panel and smartcom, power down the entire system for approx 30 seconds then power back up and try again. You will need engineer access to the panel to do this.
 

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