Accenta Alarm Error

nessie250 · 8 Sep 2019

Hi

We moved into a new property with an accenta + alarm and only given the code, no instructions or zone information. The system will not turn on and there is a permanent red light under the plug icon. Does anyone know what’s this means? We have tried to reset the mains but no help.

Thanks

Matt W · 8 Sep 2019

The red light indicates that the alarm is receiving mains power. It should always be on. Unless there is a power cut.

What have you done to try and set the alarm?

Matt

Matt W · 8 Sep 2019

Also, from the picture it looks like the alarm is already set. There should be a green light underneath the unlocked padlock symbol, next to the red light, which comes on when the system is unset.

It goes out when the system is set.

nessie250 · 8 Sep 2019

Thanks, when we try set the code, it beeps on entering the third number so we can’t set it

Matt W · 8 Sep 2019

Try pressing the reset, X button below the 7.

nessie250 · 8 Sep 2019

Thank so much, that’s worked.

Matt W · 8 Sep 2019

Your welcome

secureiam · 8 Sep 2019

The reason for this behaviour is the panel was logged into a menu I suspect, pressing reset exits from the menu.

The panel was not in fault as such.

steveo44 · 8 Sep 2019

nessie250 said:
Hi

We moved into a new property with an accenta + alarm

View attachment 170929

Why o why are people still installing this tat!

secureiam · 8 Sep 2019

Lol going to look at replacing one next week in a home that is effectively a new build in an expensive area, but the panel does work so shouldn't be knocked, find builders and sparkies often put simple panels in

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Accenta Alarm Error

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