In The Rapid manual it does not mention it. Well the one I read.
Last edited:
- Status
Sponsored Links
Ah, but hard work would need to understand the responsibilities of a gas safe engineer and the routes open to him or her when faced with the less than perfect installation and the extra considerations if working for a manufacturer who has a product within warranty.
Not the customers fault if a boiler is fitted incorrectly. If They've paid good money for a good boiler they should get the chance to put the work right maintain their warranty, have their boiler working
Sponsored Links
Not saying viesman ect arnt better but like with all boilers they do break down. The parts cost on those boilers are ridiculous. Your better having a more common boiler like worcester which engineers work on daily and carry parts for.
Ring round gas engineers to see if you can look at my Navien's boiler ..
Parts availability is irrelevant while the boilers are in warranty - the manufacturers will have them in stock. Once the warranty is out, it shouldn't be more than a couple of days to get anything for any boiler. The whole "parts won't be available" thing is a myth. I certainly wouldn't have any issues working on a Navien, or any other make. A boiler is a boiler when it comes to fixing them
That argument is similar to that against Japanese cars when they came to the UK in force in the 1970s. Parts expensive (which they were not), can't get service (cars were not complicated), etc. They said buy a Ford, Vauxhall, BMC, etc, as the local garage can fix it. The fact was Japanese cars rarely went wrong. Also, some Nissans had inside the BMC A series engine made under licence.
Parts are freely available for Naviens. Ring them and they will give a list of the service dealers. Men who know the boilers, not a jack of all trades. The hydroblock is the same as a Baxi.
Plumbase, a national chain, of over 160 stores, with also online order, sell the Navien:
https://www.plumbase.co.uk/navien-boilers-navien-100010607-4000006
They also sell the Intergas range.
Many other dealers also sell these boilers.
Naviens service dealers, with most of England and South Wales covered.
https://navienuk.com/find-a-service-agent/
Look at the map, the dealer near Reading says a company called D Robinson. Is that Dan Robinson, the obnoxious one who was on this forum? Didn't he say the the same as you about Navien? LOL. He looked them up and became a dealer? LOL. Navien may have said get off the forum or no contract, as he would put anyone off any product. It is worth being on these forums then, as people like me inform of new quality products.
Owners are better with service contracts with the makers who know their products, rather than a plumber down the road, who does a lot of drains and the odd boiler install, like one a year - expert on boilers eh?
Last edited:
That's a different d Robinson is not Dan. It's no where near his area.
Please stop, you have turned this thread which started out as informative into a self indulgence exercise.
We have answerd the OPs question. There isn't a need for any further discussion, and no need to bash forum members for no reason. Dan's not even answered this thread and you trying to drag him into it.
He hasn't been on the forum for months and months. Gone it appears. Not missed.
Follow suit, we'd all feel the same
Then there is no need to keep bringing him into posts.
We've all had an input and enough info has provided. Some info has been far to much and not really of relevance to the question answered.
You have made your point and need not to discuss further.
We can't have this situation on every boiler thread as yours and bernards behaviour will and is putting people off from posting.
You have made some good points and offered some good advice. But I think now is the time to stop.
I am not a tradesman, I speak as an avid diy'er who has asked this same question in the past (a couple of years ago)
Who are these "we"? You mean you and some others who are misinformed.
My behaviour ( as you put it ) is to provide some information that may be news to the general public.
This is information that most installers will withhold in order to get the customer to choose the boiler the installer favours.
A question for you..... How many boiler manufacturers supply to the UK market ?
Would you believe there are about 40 brands of boiler available in the UK, how many of these brands are known to the public. ?
I have a perfectly good and adequately efficient boiler that has been working trouble free now for nine years, very few members of the public will have heard of the manufacturer. The GasSafe engineer who installed for me it was impressed by its design and ease of servicing.
Dan I believe left, as he was fed up with ill informed, self appointed plumbing experts, who are no more than Google warriors, spamming the forum, with poor advice, pushing their own agenda, and throwing insults at anyone who dared disagree, and I can quite see why. Seems he, sadly, may not be the only one.
Like most of us, he regularly posted under the same name, (in his case, his own), was quite clear on his qualifications and experience, and didn't find the need to keep, (repeatedly!), returning under another pseudonym, after the previous alias was banned form the forum.
Like most of us, he regularly posted under the same name, (in his case, his own), was quite clear on his qualifications and experience, and didn't find the need to keep, (repeatedly!), returning under another pseudonym, after the previous alias was banned form the forum.
Just take note of educated experienced people. The problem with forums like this is that someone with a C&G thinks he is rubbing shoulders with and Oxford don - so naturally must know all the answers. One believes rumour as fact as well. Another had no idea on availability of appliances or parts & service as well. Be thankful people like me are here to give the big picture. Also, be aware of company plants - called astroturfers. BTW, Bernard is a DIYer. I am not.
Back to the OPs point. Try an Intergas Rapid as the first port of call. He needs to tell us what his thermal store setup is.
DIYnot Local
Staff member
If you need to find a tradesperson to get your job done, please try our local search below, or if you are doing it yourself you can find suppliers local to you.
Select the supplier or trade you require, enter your location to begin your search.
Are you a trade or supplier? You can create your listing free at DIYnot Local
- Status
Sponsored Links
