Galaxy Fault Clearance

Joined
11 Jan 2020
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Hi folks!

What's the proper procedure for clearance of faults on a galaxy flex?
 
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It depends on what you have the reset levels set to. At the default levels, faults are cleared by engineer entering, viewing the fault. The fault needs to be clear too. This is complex when it comes to Comm's faults, as the next events need to go through to flush the fault out. I would use fault suppression for the comm's in menu 51. Which fault do you have ?
 
It was an alarm rst fault... didnt realise the engineer had to enter... I thought I'd tried that but ill give it a go and make sure.
 
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What level do I have to elevate the 'manager' too to clear faults such as AC fail, one off comms fail etc?
 

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