Up until last night, I have been successfully using the Ring security camera software on my Windows 10 laptop. Suddenly, however, the software will not run.
I initially asked Ring customer support what to do, and was advised to uninstall the software from my laptop, reboot, and then re-install the software.
This I did today but I now find that the software will not download and install.
Ring says that, as the app works on my smartphone, this must be a Microsoft fault. Unfortunately, it is not so easy to contact Microsoft direct other than asking for advice on their user web site. I have had no responses there.
If anyone has any ideas as to what the problem might be, I'd be very grateful for any advice.
I initially asked Ring customer support what to do, and was advised to uninstall the software from my laptop, reboot, and then re-install the software.
This I did today but I now find that the software will not download and install.
Ring says that, as the app works on my smartphone, this must be a Microsoft fault. Unfortunately, it is not so easy to contact Microsoft direct other than asking for advice on their user web site. I have had no responses there.
If anyone has any ideas as to what the problem might be, I'd be very grateful for any advice.