Dulux Satinwood trade (oil based) not hardened properly after several months

Joined
4 Nov 2009
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Location
London
Country
United Kingdom
I painted stairs in a combination of White and a dark grey tinted colour - ‘Noble Grey’ both in oil based Dulux trade satinwood. The white was just an off the shelf tin, they grey was a made to order tint. Both bought at the same time and used less that a week later in March this year. 2-3 coats went on. It’s now August and the white paint it fine, dry, hard and fairly tough. I can’t do much damage to it with a fingernail. However the grey still feels slightly soft, i can easily dig a fingernail into it and various scuffs have removed paint. It’s not hard but feels slightly soft and not tough at all.

Whats going on here? How can i fix it? Was the paint tinted improperly? Something else?
 

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Before applying the paint, was the old surface de-greased, sanded down, and undercoated first?
 
Hi, it was sanded down, cleaned with wonder wipes, and primed with Zinsser BIN, same process for the white painted areas that are ok.
 

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