texecom panel not responding

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for some reason my panel is not loading, shows v10.100 Add=001 w-7,7_s been like this for hours

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Loading from what ? Is it a new install ? Or been fitted a few years ? Did it do,it after a power cut ? A bit more information is needed
 
new out of the box, power up few times fine, has had a comIP fitted and has been working with that connected only has one PIR and bell attached, but now is not loading, even with comIP not connected
 
I take it it's a live panel ? Have you plugged the front keypad onto the com port instead of the keypad port ?
 
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I take it it's a live panel ? Have you plugged the front keypad onto the com port instead of the keypad port ?
front keypad is plug into the "engineer REW" port, which i think is correct, its not in the com port.

its not a LIVE system, i have it for testing integration with control4.
 
Have you tried pressing a key ,or power down and repower ,what else is connect to the panel ?
 
yup tried pushing buttons, also tried loading defaults, have removed the comIP only thing added, can you do a factory reset somehow??? have logged a ticket with texe.com as well now.
 
well when the keypad displays the version of the keypad and address, it suggest that it has power but there is an issue with T and R connections, is the correct cable on correctly.

show a picture of where its plugged in, its clear from the picture there doesn't appear to be a fault with the front cover, so suspect cable/ connection.
 
this was a cable issue, replaced and now fine, thanks.
 

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