Thought an update on this may amuse/puzzle you all.
First implications by my local garage and insurance company were it will probably be a write-off. Insurance company have to wait for assessors report though.
Assessors think it is repairable but they need to order some parts. Don't know when the parts may be in as there are delivery problems, (excuses such as brexit, driver shortage, covid etc), and WHEN they get it on the ramps and BEGIN to strip it apart they MAY find other 'bits' are required!
They've had the car for 3 weeks and haven't even started to take it apart to see the extent of the damage so how they can say it's repairable is beyond me. The insurance company don't seem bothered, even when we told them that the garage told us some parts may not be available till MARCH! They have offered us a courtesy car but we have told them we need one with the same boot dimensions as we have to transport my wifes' mobility scooter and the ones they have offered are not big enough, (Citreon Berlingo MPV, Fiat Doblo and some other one that I can't recall at the moment). One thing I am sure of is, even if they did get us a suitable car, they would not let us have it until next March, it simply wouldn't be financially viable for them.
Going to give it 1 more week and if the situation doesn't improve drastically contact the insurance company complaints department. Go through their procedure before contacting the ombudsman.
First implications by my local garage and insurance company were it will probably be a write-off. Insurance company have to wait for assessors report though.
Assessors think it is repairable but they need to order some parts. Don't know when the parts may be in as there are delivery problems, (excuses such as brexit, driver shortage, covid etc), and WHEN they get it on the ramps and BEGIN to strip it apart they MAY find other 'bits' are required!
They've had the car for 3 weeks and haven't even started to take it apart to see the extent of the damage so how they can say it's repairable is beyond me. The insurance company don't seem bothered, even when we told them that the garage told us some parts may not be available till MARCH! They have offered us a courtesy car but we have told them we need one with the same boot dimensions as we have to transport my wifes' mobility scooter and the ones they have offered are not big enough, (Citreon Berlingo MPV, Fiat Doblo and some other one that I can't recall at the moment). One thing I am sure of is, even if they did get us a suitable car, they would not let us have it until next March, it simply wouldn't be financially viable for them.
Going to give it 1 more week and if the situation doesn't improve drastically contact the insurance company complaints department. Go through their procedure before contacting the ombudsman.
