Contacting British Gas

MickyP10 · 2 Nov 2021

Can it be done? Does the company have a customer service email address? BG social media sites refer you back to website with automated reply; phonecalls do the same with selection options, or you just wait and wait... Chatbot's useless. Just saying.

* This relates to a bill enquiry, nothing more. But they don't make it easy!

mattylad · 2 Nov 2021

Many other companies sites are the same

Alec_t · 2 Nov 2021

MickyP10 said:
Chatbot's useless. Just saying.

You may have been unlucky, or the system's changed. Back in the Spring I used the online Chat to contact one of their agents. But I already had an account, so perhaps that's a pre-requisite?

bernardgreen · 2 Nov 2021

British Gas (Customer Service and Complaints)

Email [email protected]

Telephone 0800 365100 (Direct)
Switchboard 01753 494000

MickyP10 · 2 Nov 2021

Maybe I do need to register an account just to talk to them about leaving them. Bizarre! The issue is moving to a property where they were the previous energy provider.

Thanks Bernard. Is this legit? I mean he's not a mate likely to a) get inundated with several thousand complaints! or b) into trouble?

bernardgreen · 2 Nov 2021

He is listed as the Chief Executive Officer of British Gas

MickyP10 · 2 Nov 2021

Ha! Well, he has much work to do!

ianmcd · 2 Nov 2021

Yep try that he is sitting awaiting your call

bernardgreen · 3 Nov 2021

The CEO's secretary, mail screener or similar person will see the mail first and may decide to pass the missive down from above to the head of the department responsible.

Success isn't achieved every time but it is achieved enough times ( various companies ) to make composing and sending a politely worded e-mail worthwhile.

gas112 · 3 Nov 2021

bernardgreen said:
The CEO's secretary, mail screener or similar person will see the mail first and may decide to pass the missive down from above to the head of the department responsible.

Success isn't achieved every time but it is achieved enough times ( various companies ) to make composing and sending a politely worded e-mail worthwhile.

yep thats a good way to get things done chairmans complaints must be answered

big-all · 3 Nov 2021

sometimes if you go the new customer route you can get through fairly instantly and play dumb and ask to be connected to the place you want
they may or may not be able to connect you but worth a try ??

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Contacting British Gas

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