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I reckon that glass was put in when the door was made and cannot be reglazed.

Fitted both. Atlas when they first came out but always korniche now. Lovely product

Mechanical joints

Don't think there is any beading or glazing cassette on that door. Open the door and look on top and see if there is a piece of wood you remove. If so the glass will slide out the top but you will need to take the door off the hinges to do this.

We fit solidor and a few years ago had no issues. They then got bought by the same company that owns doorstop. Now they seem to bow and crack. We are just about to fit our first hallmark door as an alternative.

2 things i would look at. Maybe the bay roof assuming that is a roof on top of the bay and also the rain running between the cill and bottom of the window and running back

residence collection do flush doors

It looks very damp. I thought maybe leaking from the window above and running down the cavity

Have you got a window above. if so look at that

I cannot see why the fitter/supplier should take all the risks. we have done jobs totaling £10'000 with nothing up front only then to be knocked by the customer. There should be trust between both so i say a deposit is fair

If the door is not face drained and the drainage is under the lip of the cill you should have siliconed the ends of the cill and then put the end caps on otherwise the water will run to each end of the cill and in.

don't push on the glass then it won't rattle

Nothing to do with residence. Glass would have been from others.

https://www.smartlift.dk/en-gb/products

Make that 3 solidor slabs. Just had another crack

some fitters do some don't.

Had to change 2 solidor slabs due to cracking

Get an aluminium door

https://blu-performance.com/product-category/door-hardware/letter-plates/