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I am in the middle of an insurance claim disaster - the builders sent to repair floor damage to my ceramic tile floor didn't look at the damage that the water did under the tiles and just ripped out the whole floor. I inherited the floor from previous owners - who apparently didn't install any...

Really hoping someone can help me. After a flood, my insurance company has assigned builders and they have laid a layer (nearly a whole layer - it doesn't quite reach the walls in some places!) of latex floor cover over a concrete floor in an attempt to waterproof it. They then went off site...